Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maribel Marquez

Indianapolis,IN

Summary

Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.

•Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

• I love the challenges at work.

• I’m a fast learner at first time.

• Bilingual

• when I’m not sure about something at work I will ask.

Overview

19
19
years of professional experience

Work History

Head Cook

MSDLT FOOD SERVICES NUTRITION
09.2021 - Current
  • Using the temp machine and making sure temp is correct and temp well on each good category.
  • Writing down All the food I prep and use.
  • Clock in temp beginning and middle.
  • Wash my hands every time I start something new.
  • Using clean gloves when dealing with food.
  • Make sure food is done correctly.
  • Give the manager any items needed to be added on the order list.
  • Planned menu for the day.
  • Follow recipe book.

CSA

AVI Foodsystems
04.2014 - Current
  • Delivered exceptional customer service through effective communication and problem resolution.
  • Assisted customers with inquiries, ensuring a positive experience and accurate information dissemination.
  • Collaborated with team members to streamline operations, enhancing service efficiency during peak hours.
  • Trained new associates on company policies, procedures, and customer interaction techniques to ensure consistency.
  • Managed inventory levels effectively, ensuring availability of products while minimizing waste.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

TEACHER ASSISTANT

Primrose Geist Preschool
08.2025 - 01.2026
  • Supported classroom management to create a positive learning environment.
  • Helping the kids with any activities that are being done.
  • Organized educational materials and resources for daily classroom activities.
  • Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.

School Custodian

EMS Management Systems
08.2020 - 09.2021
  • Cleaned and sanitized all classrooms, restrooms, hallways and other common areas in the school.
  • Maintained janitorial supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Swept, mopped and vacuumed floors, stairs and carpets on a daily basis.
  • Emptied trash cans in all classrooms, offices, restrooms and hallways each morning.

Custodian

Bulldog Solutions
06.2020 - 08.2020
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
  • Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
  • Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.

Lobby Attendant

Marriott Hotel North
12.2019 - 03.2020
  • Greeted and welcomed guests, patrons, and visitors to the lobby.
  • Provided information about services, amenities, and other hotel features.
  • Answered inquiries from guests regarding hotel services and local attractions.

• Bring anything the guests need.

Garment Inspector

Cintas
08.2018 - 08.2019
  • Inspected garments to ensure they met quality standards and customer specifications.
  • Verified measurements, color, fabric type, trims, tags and labels of garments.
  • Ensured that all defects such as stains, tears or holes were identified and reported to supervisors.

Order Picker

CVS Distribution Center
05.2018 - 11.2018
  • Operated material handling equipment to efficiently retrieve and transport inventory.
  • Collaborated with team members to ensure accurate order fulfillment and timely dispatch.
  • Maintained organized storage areas to facilitate quick access and improve workflow efficiency.
  • Inspected products for quality assurance prior to shipment, minimizing errors and returns.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.

Daycare Assistant

Champion Kids
08.2016 - 06.2018
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.

CSA

AVI Foodsystems
06.2007 - 11.2010
  • Assisted customers with selecting products, answering questions, and making product recommendations.
  • Organized shelves and displays to maintain a neat and orderly store environment.
  • Operated cash register to process sales transactions accurately and efficiently.

Education

High School Diploma - Basic

Lawrence North High School
Indianapolis, IN

Skills

  • Bilingual
  • Multi-tasking
  • Fast learner
  • Cleaning and sanitizing
  • Food safety
  • Baking and pastry
  • Performance improvement
  • Cooking
  • Food safety procedures
  • Food prep planning
  • Recipes and menu planning

Languages

English
Full Professional
Spanish
Full Professional

Timeline

TEACHER ASSISTANT

Primrose Geist Preschool
08.2025 - 01.2026

Head Cook

MSDLT FOOD SERVICES NUTRITION
09.2021 - Current

School Custodian

EMS Management Systems
08.2020 - 09.2021

Custodian

Bulldog Solutions
06.2020 - 08.2020

Lobby Attendant

Marriott Hotel North
12.2019 - 03.2020

Garment Inspector

Cintas
08.2018 - 08.2019

Order Picker

CVS Distribution Center
05.2018 - 11.2018

Daycare Assistant

Champion Kids
08.2016 - 06.2018

CSA

AVI Foodsystems
04.2014 - Current

CSA

AVI Foodsystems
06.2007 - 11.2010

High School Diploma - Basic

Lawrence North High School
Maribel Marquez