Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maribel Mata

Summary

Office support professional with 7+ years of experience in customer service, clerical operations, inventory/quality control, and data entry (40 WPM). Skilled at assisting diverse populations—including individuals with disabilities—using strong interpersonal communication, confidentiality, and administrative accuracy. Technically adept in Microsoft 365, Google Workspace, Aware-style case databases, and basic assistive tools (screen readers, voice-to-text). Eager to support the DOR San Bernardino VRSD team with dependable clerical, procurement, and scheduling assistance.

Overview

12
12
years of professional experience

Work History

Quality Control / Distribution Lead

Toluca Lake Collective
09.2021 - 05.2025
  • Managed 1,200+ product records in a cloud database; ensured data accuracy and audit readiness.
  • Generated pick/pack authorizations and resolved discrepancies aligned with procurement procedures.
  • Coordinated with couriers, vendors, and staff to ensure timely, accurate deliveries.

Sales & Administrative Associate (Women’s Dept)

Nordstrom Rack
10.2019 - 05.2020
  • Managed scheduling and calendar coordination for multiple executives, optimizing time management.
  • Developed and maintained filing systems, improving document retrieval efficiency by 30%.Handled 60+ customer inquiries daily with adaptive communication skills.
  • Maintained stock control logs and ensured SKU-level inventory accuracy.

Cashier / Shift Support

McDonald’s
06.2015 - 03.2019
  • Managed inventory levels by restocking supplies, minimizing shortages, and improving service speed during peak hours.
  • Balanced nightly registers up to $8,000 with no discrepancies.
  • Cross-trained on assistive-order systems, building multitasking and tech adaptation skills.

Personal Assistant

Alla’s Pawn Shop
01.2017 - 01.2019
  • Coordinated over 50 complex schedules, ensuring timely appointments and efficient time management for executives.
  • Streamlined office operations by implementing new filing systems, enhancing document retrieval efficiency.
  • Developed and maintained comprehensive databases to track project milestones and deadlines effectively.

Intern

AMP Cloth
09.2014 - 09.2015
  • Provided support in data analysis, enhancing report accuracy and consistency.
  • Collaborated with teams to streamline communication processes, improving workflow efficiency.
  • Typed formal correspondence, updated 500+ Excel contacts, coordinated shipping.
  • Supported daily office operations and handled multi-line phone system.

Orientation Leader

Cal State LA – Admissions & Recruitment
06.2013 - 08.2015
  • Facilitated orientation sessions, enhancing new student engagement and retention with 30 groups.
  • Developed comprehensive resource materials to support incoming students' transition.
  • Collaborated with university departments to streamline orientation logistics and procedures.

Education

Bachelor of Arts - Liberal Studies

California State University, Los Angeles
Los Angeles, CA
05-2027

High School Diploma -

South El Monte High School
South El Monte
06-2012

Skills

  • Customer Communication (in-person, phone, email, Zoom)
  • Calendar Scheduling & Meeting Logistics
  • Case Documentation & HIPAA Compliance
  • Procurement & Invoice Review (STD 209)
  • CRM & E-records (Aware or similar)
  • Front Desk Operations & Visitor Management
  • Mail, Records & Supply Coordination
  • Bilingual: English–Spanish (Conversational)

Timeline

Quality Control / Distribution Lead

Toluca Lake Collective
09.2021 - 05.2025

Sales & Administrative Associate (Women’s Dept)

Nordstrom Rack
10.2019 - 05.2020

Personal Assistant

Alla’s Pawn Shop
01.2017 - 01.2019

Cashier / Shift Support

McDonald’s
06.2015 - 03.2019

Intern

AMP Cloth
09.2014 - 09.2015

Orientation Leader

Cal State LA – Admissions & Recruitment
06.2013 - 08.2015

Bachelor of Arts - Liberal Studies

California State University, Los Angeles

High School Diploma -

South El Monte High School

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