Maribel Medina
Summary
Dynamic customer service professional with a proven track record at Southwest Airlines, excelling in resolving customer issues and enhancing satisfaction. Skilled in claims management and time efficiency, I leverage active listening and problem-solving abilities to deliver tailored solutions, ensuring high-quality service and fostering positive customer relationships.
Overview
8
8
years of professional experience
Work History
Customer Care
Southwest Airlines
02.2022 - Current
- Provide exceptional customer care through active listening, empathetic understanding, and tailored recommendations based on individual needs.
- Provided excellent customer care by responding to inquiries and requests for information.
- Adapted quickly to changes in company policy or procedure updates, ensuring consistent delivery of high-quality customer care.
Member Service Representative
Centene
06.2018 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
Claims Adjuster, Automobile and Casualty
GEICO
06.2017 - 05.2018
- Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
- Stayed apprised of industry trends by attending seminars and participating in professional organizations.
- Managed automobile and casualty claims, ensuring accurate assessment and fair settlements.
- Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
- Reduced claim processing time by streamlining documentation and communication procedures.
Education
Associate in Electronics Engineering Technology - Electronic Technician
Computer Learning Center
Somerville, MA12-1992
High School Diploma -
Lowell High School
Lowell, MA06-1986
Skills
- Customer service understanding
- Career fair organization
- Resolve customer issues
- Customer support and training
Languages
Spanish
Professional Working
Timeline
Customer Care
Southwest Airlines
02.2022 - Current
Member Service Representative
Centene
06.2018 - 12.2021
Claims Adjuster, Automobile and Casualty
GEICO
06.2017 - 05.2018
Associate in Electronics Engineering Technology - Electronic Technician
Computer Learning Center
High School Diploma -
Lowell High School
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