Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maribel M. Gomez

Lancaster,CA

Summary

Professional career advancement in a business team atmosphere where my strong customer service and managerial background, Spanish, and computer skills will lead to mutual growth and success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Graphic Designer/Customer Service

ME'GO'Graphix Silk Screen & Design
05.2013 - Current
  • Create art and recreate designs and vectorize
  • Color Separation for Textile Printing and Vinyl Plotter
  • Order and data entry, customer service, Quality Control
  • Operate plotter and heat transfer press, Manual Silk Screen, 4-color press
  • Created logos, illustrations, and typography for various organizations.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Developed creative designs for print materials, brochures, banners, and signs.
  • Completed final touches for projects such as image sizes and font selection.
  • Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
  • Edited and enhanced existing artwork and graphics.
  • Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Completed final touches for projects before rollout.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Control Tower Dispatch East Coast Region Lead (On Site/Remotely)

Meridian World wide 3PL
01.2017 - 04.2020
  • Manage inbound and outbound fleet scheduling and truck sequencing.
  • Scheduling and training inbound and outbound personnel
  • DOT and CHP regulations, insurance compliance for owner-operators
  • Conduct daily inventory through software as well as physically confirm
  • CXT board to inject orders into scanners for driver's route
  • Monitor customers MasterBrand, Diamond, and American Woodmark, verifying all PODs and scanning them to the software program within 24 hours so they do not fail protocol.
  • Conduct weekly safety meetings and monthly forklift training.
  • Enhanced customer satisfaction by providing personalized solutions and exceptional service to clients.
  • Created a motivating work environment and strong, positive sales culture for employees.
  • Negotiated high-value contracts with key clients while maintaining profitability targets for the company.

Account Manager

Beavex Logistics
09.2012 - 04.2013
  • Company Overview: (Adecco)
  • Manage inbound and outbound Fleet scheduling and truck sequencing
  • Scheduling, training, and evaluating employee performance
  • DOT and CHP regulations, insurance compliance for owner-operators
  • Conduct daily inventory; input on-hand quantity onto a spreadsheet.
  • CXT board to inject orders into scanners for driver's route
  • Monitor customers Ensenada and Meridian Board, verifying all PODs and on-time
  • Conduct weekly safety meetings and monthly forklift training.
  • Plan and present daily productivity analysis reports for corporate officers.
  • Reduce damage count, overtime, and employee turnover.
  • (Adecco)
  • Assisted in developing training materials for new hires, ensuring a smooth onboarding process.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Account Manager

Avery Transportation Inc.
05.2011 - 05.2012
  • Scheduled deliveries and pickups according to customer needs.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Reported to management operational activities and maintained current records.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.

Dispatch Manager

Express Freight Logistics, Inc.
01.2009 - 05.2011

· Manage inbound and outbound fleet scheduling and truck sequencing.

• Scheduling, training, and evaluating employee performance

• DOT and CHP regulations, insurance compliance for owner-operators

•Conduct daily inventory; input the quantity on hand onto a spreadsheet.

• CXT board to inject orders into scanners for driver’s route

· Monitor customers Ensenada and Meridian Board, verifying all PODs and on-time

• Conduct weekly safety meetings and monthly forklift training.

• Plan and present daily productivity analysis reports for corporate officers.

• Reduce damage count, overtime, and employee turnover.

  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and employee shortages.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
  • Drove sales by delivering expert customer service support for escalated, ongoing, or specialized issues.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.

Education

Diploma - General Studies

Benjamin Franklin High School
Los Angeles, CA
01.1988

Skills

  • Customer Service/Call Center
  • Dispatch Software/AS400
  • QUALCOMM System
  • Graphic Design/Silk Screen
  • Software Knowledge
  • Adobe Photoshop cc2017/Adobe Illustrator
  • Sure Cuts Pro
  • General ledger accounting procedures
  • Sales expertise
  • Production management
  • Production layouts
  • Logo design
  • Adobe Creative Suite
  • Time management
  • Decision-making
  • Verbal and written communication
  • Customer service
  • Team leadership
  • Data entry
  • Active listening
  • Attention to detail
  • Dispatching procedures
  • Problem-solving
  • Schedule management
  • Workflow management
  • Advanced design skills
  • Automatic press operation
  • Four-color process printing
  • Plastisol ink expertise
  • Printing press operation
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Excellent time management skills
  • Exceptional telephone etiquette
  • Deadline-oriented
  • Administrative support
  • Proficient in Adobe Photoshop CC 2017/Adobe Illustrator

Languages

Spanish
Native or Bilingual

Timeline

Control Tower Dispatch East Coast Region Lead (On Site/Remotely)

Meridian World wide 3PL
01.2017 - 04.2020

Graphic Designer/Customer Service

ME'GO'Graphix Silk Screen & Design
05.2013 - Current

Account Manager

Beavex Logistics
09.2012 - 04.2013

Account Manager

Avery Transportation Inc.
05.2011 - 05.2012

Dispatch Manager

Express Freight Logistics, Inc.
01.2009 - 05.2011

Diploma - General Studies

Benjamin Franklin High School
Maribel M. Gomez