Maribel Myers Cardona
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail- oriented with great multitasking and task prioritization skills. Dedicated customer service professional with 5 years of experience in handling inquiries and resolving issues in a timely manner. Detail-oriented administrative assistant with strong organization and multitasking skills, proficient in Microsoft Office suite.
Overview
5
5
years of professional experience
Work History
PARAPROFESSIONAL EDUCATOR
Lake Wales Charter Schools
Lake Wales , FL
2022.11 - 2023.11
- Participated in professional development activities related to instructional techniques or best practices for teaching special needs students.
- Implemented IEP goals and objectives through direct or indirect instruction.
- Developed positive relationships with all students while promoting self-advocacy skills.
- Facilitated small group instruction as needed by the teacher or school district.
- Collaborated with school staff, parents, and external agencies to ensure student success.
- Performed clerical duties such as filing papers or copying documents when necessary.
WAITRESS/CUSTOMER SERVICE
Beef O' Bradys
Haines City , FL
2021.10 - 2023.01
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVES
Geico
Lakeland , FL
2021.04 - 2021.10
- Displayed patience and understanding when dealing with difficult situations.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Took ownership of each call by listening attentively to understand individual needs.
Warehouse Packer
Aldis Warehouse
Haines City , FL
2021.01 - 2021.04
- Used handheld scanners to track inventory movement within the warehouse system.
- Assisted in loading outgoing shipments onto delivery trucks and ensuring security of cargo loads.
- Issued supplies, materials and products to team members based on information from requisitions.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Collaborated with team members to achieve daily production goals.
Fullfillment Warehouse Associate
Amazon
Lakeland , FL
2020.10 - 2021.01
- Maintained accurate inventory records through manual and computerized systems.
- Communicated effectively with team members on matters related to work assignments.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Sales Associate
Cricket Wireless
Lake Wales , FL
2019.03 - 2020.06
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
Education
BUSINESS ADMINISTRATION AND MANAGEMENT -
Polk State College.
Skills
- Strategic planning
- Process Improvement
- Inventory Management
- Collaborative Leadership
- Effective communication
- Active listening
- Adaptability
- Conflict Resolution
- Problem Solving
- Self-initiative
- Empathy
- Resilience
Languages
Spanish
Native/ Bilingual
Timeline
PARAPROFESSIONAL EDUCATOR
Lake Wales Charter Schools
2022.11 - 2023.11
WAITRESS/CUSTOMER SERVICE
Beef O' Bradys
2021.10 - 2023.01
BILINGUAL CUSTOMER SERVICE REPRESENTATIVES
Geico
2021.04 - 2021.10
Warehouse Packer
Aldis Warehouse
2021.01 - 2021.04
Fullfillment Warehouse Associate
Amazon
2020.10 - 2021.01
Sales Associate
Cricket Wireless
2019.03 - 2020.06
BUSINESS ADMINISTRATION AND MANAGEMENT -
Polk State College.
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