Maribel Peralta
Atlantic City
Summary
Proven leader in enhancing guest experiences at Comprehensive Pain Solutions Of NJ, adept in front desk operations and conflict resolution. Expertise in fostering inclusive environments and improving service standards. Skilled in customer interaction and team leadership, significantly contributing to operational efficiency and guest satisfaction.
Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Front Desk Manager
Comprehensive Pain Solutions Of NJ
09.2016 - Current
- Improved guest satisfaction by quickly addressing inquiries and resolving issues.
- Coordinated front desk operations for seamless check-in and check-out experiences.
- Enhanced efficiency with streamlined procedures and effective communication.
- Managed reservations and room assignments, ensuring optimal occupancy levels.
- Addressed guest complaints to maintain high standards of service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Bilingual Community Outreach Worker
Community Health Law Project
03.2015 - 09.2016
- Built trust with community members through genuine connections and active listening skills.
- Developed culturally relevant materials for effective communication to diverse audiences.
- Fostered an inclusive environment by addressing language barriers among diverse populations.
- Collaborated with local organizations to address the needs of the community, resulting in a broader range of accessible services.
- Assisted individuals in completing applications for social services benefit programs.
- Liaised between non-English speaking clients and service providers, enabling access to essential support systems.
Head Start Family Advocate
Trenton Head Start
04.2007 - 07.2013
- Provided crisis intervention services to families experiencing challenges such as homelessness or domestic violence, connecting them with necessary resources for safety and wellbeing.
- Managed a caseload of Head Start families efficiently and effectively, ensuring timely completion of required tasks and thorough follow-up on identified areas for support.
- Promoted health and wellness among Head Start families by coordinating access to medical, dental, mental health services, and nutrition education programs.
- Maintained accurate documentation of family interactions and progress toward goals in accordance with program guidelines.
- Collaborated with team members on budget development, supporting fiscal responsibility across departments.
- Supported the implementation of new accounting software, facilitating a smooth transition for the fiscal department.
Education
Family Development Credentials - Family And Community Services
Rutgers University
New Brunswick, NJ05-2012
High School Diploma -
Grace Dunn Junior High
Trenton, NJ06-1996
Skills
- Customer interaction
- Front desk operations
- Team leadership
- Conflict resolution
Certification
- First Aid Certification
- OSHA Certified
Languages
Spanish
Native or Bilingual
Timeline
Administrative Front Desk Manager
Comprehensive Pain Solutions Of NJ
09.2016 - Current
Bilingual Community Outreach Worker
Community Health Law Project
03.2015 - 09.2016
Head Start Family Advocate
Trenton Head Start
04.2007 - 07.2013
- First Aid Certification
- OSHA Certified
Family Development Credentials - Family And Community Services
Rutgers University
High School Diploma -
Grace Dunn Junior High
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