Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maribel Perez

Sonora

Summary

Dynamic professional with a proven track record at Loves Travel Stop, excelling in team leadership and customer service. Bilingual and skilled in cash handling, I enhance operational efficiency and foster a positive work environment. Recognized for resolving conflicts and implementing process improvements, I am committed to achieving organizational goals.

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Reliable Shift Leader . Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

31
31
years of professional experience

Work History

Shift Leader

Loves Travel Stop
08.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Payroll Clerk

Pharmhouse
05.2017 - 08.2020
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained confidentiality of employee records and payroll information.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Collaborated with HR to update employee benefits in payroll system, ensuring accurate deductions and contributions.
  • Completed payroll accurately and timely to meet employee expectations.
  • Participated in payroll software updates, testing new features to maximize departmental efficiency.
  • Tracked employee vacation, sick and personal time.

Legal Assistant

Albert Elliot Law Office
02.2014 - 05.2017
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.

Environmental and Safety Specialist

Highmount E&P, FKA Dominion E&P
05.1994 - 01.2013
  • Led training courses for employees at all levels.
  • Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
  • Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
  • Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
  • Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
  • Wrote reports outlining safety issues and potential correction options.
  • Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
  • Enhanced workplace safety by conducting regular inspections and identifying potential hazards.

Education

Associates Child Development - Child Development

Austin Community College
Austin, TX
05-1996

High School Diploma -

Sonora High School
Sonora, TX
05-1984

Skills

  • Positive attitude
  • Bilingual
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Training assistance
  • Conflict resolution
  • Staff supervision
  • Goal setting and tracking
  • Motivational leadership
  • Client service
  • Policy enforcement
  • Professional appearance
  • Shift scheduling
  • Client support
  • Sales reporting
  • Production scheduling
  • Sales expertise
  • Action planning
  • Employee recognition
  • Resource management
  • Follow-up procedures
  • Organizational skills
  • Attention to detail
  • Active listening
  • Teamwork and collaboration
  • Excellent communication
  • Time management
  • Task prioritization
  • Process improvement
  • Decision-making

Languages

Spanish
Full Professional

Timeline

Shift Leader

Loves Travel Stop
08.2020 - Current

Payroll Clerk

Pharmhouse
05.2017 - 08.2020

Legal Assistant

Albert Elliot Law Office
02.2014 - 05.2017

Environmental and Safety Specialist

Highmount E&P, FKA Dominion E&P
05.1994 - 01.2013

Associates Child Development - Child Development

Austin Community College

High School Diploma -

Sonora High School

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