MS DOS WORD
Maribel Querubin
Intermediate Front Destk Receptionish
San Antonio,TX
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and industrious [Job Title] bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Intermediate Front Desk Receptionist
UT Health Science Center
San Antonio, TX
05.2020 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Transcribed phone messages and relayed to appropriate personnel.
- “Confirming upcoming patient appointments and adherence to health procedure and policies prior arrival”.
- “Daily balancing of the daily cash drawer with invoices and daily transactions”
Medical Case Referral Management
NAS Hospital Lemoore
Lemoore, CA
01.2007 - 06.2022
- Scheduled appointments with specialists on behalf of clients.
- Linked families to relevant community support to meet non-medical needs.
- Assisted clients in locating resources that accepted various insurances.
- Partnered with other departments to provide top-notch service to clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
- Obtained prior authorization for [Type] procedures.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Notified and reminded clients of appointments.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Entered [Type] data using [Software] to document referrals and results.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Office Assistant
Naval Air Systems Command Navair
Point Mugu, CA
08.2017 - 11.2018
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Prepared meeting rooms and materials and recorded important information.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined document processing to improve traceability.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Executed record filing system to improve document organization and management.
Medical Records Reviewer
Inovalon, Inc
Bowie, MD
01.2008 - 09.2013
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations, procedures and therapies with standard classification systems.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient records in compliance with security regulations.
- Maintained patient confidence by keeping patient records information confidential.
- Uploaded physician progress notes, history and physicals into electronic medical records.
- Gathered patient information by collecting demographic information from variety of sources.
- Used correct diagnosis-related groups based on patient encounter details.
- Compiled, abstracted and coded patient data using classification manuals and standard systems.
- Compiled electronic patient records covering conditions, treatments and diagnoses.
- Identified new methods to optimize medical records management.
- Processed patient admission and discharge documentation.
- Followed exact procedures for handling transfers and other releases of medical records.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
Medical Biller/Account Advisor
Hacienda Healthcare Nursing & Rehabilitation
Hanford, CA
11.2007 - 03.2008
- Followed up with key account business partners to maximize account potential and generate leads.
- Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.
- Utilized sales data to evaluate sales performance and make proper adjustments.
- Sought out key decision-makers and tailored solutions to address business challenges.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Advised customers of alternative actions and strategies for debt repayment.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Medical Biller and Coder
Advance Digestive Medical Center
Hanford, CA
07.2007 - 10.2007
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Initiated, performed and documented quarterly coding audits for physicians.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Used [Software] to input information into computerized patient record system.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Reviewed [Number] medical records to select appropriate coding sequences.
- Coded Observations and Inpatient Professional Services at average rate of [Number] per hour.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Verified signatures and checked medical charts for accuracy and completion.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Coded inpatient charts at rate of [Number] per hour or [Number] per day.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ 02.2003 - 06.2006
No Degree - Medical Claim And Billing Specialist
CO U.S Career Institute
Colorado City, CO 06.2006 - 03.2007
No Degree - Medical Office Computer Specialist
CO U.S Career Institute
Colorado City, CO 04.2007 - 06.2008
Associate of Science - Chemistry
West Hills College - Lemoore
Lemoore, CA 08.1999 - 12.2002
Skills
Telephone etiquette
Software
MS EXCEL
VARIOUS MEDICAL SOFTWARE
MS POWER POINT
Timeline
Intermediate Front Desk Receptionist
UT Health Science Center
05.2020 - Current
Office Assistant
Naval Air Systems Command Navair
08.2017 - 11.2018
Medical Records Reviewer
Inovalon, Inc
01.2008 - 09.2013
Medical Biller/Account Advisor
Hacienda Healthcare Nursing & Rehabilitation
11.2007 - 03.2008
Medical Biller and Coder
Advance Digestive Medical Center
07.2007 - 10.2007
No Degree - Medical Office Computer Specialist
CO U.S Career Institute
04.2007 - 06.2008
Medical Case Referral Management
NAS Hospital Lemoore
01.2007 - 06.2022
No Degree - Medical Claim And Billing Specialist
CO U.S Career Institute
06.2006 - 03.2007
Bachelor of Science - Health Administration
University of Phoenix
02.2003 - 06.2006
Associate of Science - Chemistry
West Hills College - Lemoore
08.1999 - 12.2002