Maribel Quintanar
Phoenix,AZ
Summary
I am an empathetic and passionate professional with 14 years of experience working in the civic & social organization industry. I am eager to contribute to team success by raising a greater understanding of compassionate services to enhance program, client, and staff wellness.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Coordinator
Live And Learn
Phoenix , AZ
04.2021 - Current
- Developed and created programs and monitored effectiveness against individual participant needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Conducted community workshops to promote different programs and educate public on available services.
- Helped develop monthly schedules and assignments.
- Referred families to shelters, legal resources and educational programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Worked with senior case managers to coordinate team development activities and trainings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Family Advocate
Friendly House
Phoenix, AZ
03.2019 - 04.2021
- Collaborated with families to assist in growth, development and education to increase potential.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Identified available community resources and programs for families of disabled children.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Documented data and completed accurate updates to case records.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Interviewed individuals and families to assess needs and provide informational resources.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Family Support Specialist
Southwest Human Development
Phoenix , AZ
02.2017 - 03.2019
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed rapport to create safe and trusting environment for care.
- Documented data and completed accurate updates to case records.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Volunteer Coordinator
Alhambra School District
Phoenix , AZ
08.2012 - 05.2014
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
- Developed volunteer policies and procedures, codes of conduct and volunteer standards.
- Met with staff and department managers to maintain currency on volunteer opportunities within each department.
- Championed volunteer achievements and drove performance through incentives.
- Reviewed work prepared by volunteers and represented volunteers at weekly meetings.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Coordinated logistics of scheduling, supplying and transporting volunteers.
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance.
- Performed skills assessments to link volunteers to roles matching individual skills and competencies.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Parent Liaison
Cartwright School District
Phoenix, AZ
08.2008 - 05.2011
- Instructed parents in school processes, academic programs and available resources.
- Facilitated positive and production communication between educators and families.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Presented talks to families, administrators and community groups outlining support and service opportunities.
- Provided strategic counseling to parents or guardians with difficulty in raising children and developed corrective action plans.
- Cultivated positive and supportive relationships with community and family members to build productive academic environments that enhanced student engagement and academic performance.
- Used strategies such as school newspaper and online methods to update parents with latest information.
- Facilitated positive and proactive communication between families and educational staff.
- Utilized proactive mediation strategies to enhance communication and collaboration between parents and teaching staff.
- Organized parent volunteers to support school activities and program needs.
- Documented parental involvement and submitted reports with details.
- Helped develop special programs, events and workshops to inform and better involve parents.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
Education
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Tempe, AZ05.2022
Associate of Arts - Psychology And Human Development
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2013
Skills
- Written and verbal communication
- Onsite facility tours
- Client needs assessments
- Interviewing skills
- Flexible and Adaptable
- PPE Compliance
- Teamwork and Collaboration
- Decision-Making
- Multitasking Abilities
- Active Listening
- Self-Motivated
- Dependable and Responsible
- Google Workspace
- Clerical Support
- Data Entry
- MS Office
- Planning and Coordination
- Analytical and Critical Thinking
Certification
- Certified ACEs Trainers, Arizona ACEs Consortium
Timeline
Client Coordinator
Live And Learn
04.2021 - Current
Family Advocate
Friendly House
03.2019 - 04.2021
Family Support Specialist
Southwest Human Development
02.2017 - 03.2019
Volunteer Coordinator
Alhambra School District
08.2012 - 05.2014
Parent Liaison
Cartwright School District
08.2008 - 05.2011
Bachelor of Arts - Interdisciplinary Studies
Arizona State University
Associate of Arts - Psychology And Human Development
Maricopa Community Colleges - Phoenix College
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