Maribel Magana
Coachella,CA
Summary
- Energetic and enthusiastic professional with a proven track record in banquet operations and customer service excellence. Knowledgeable with solid background in coordinating and overseeing large scale events. Consistently ensured smooth operations and guest satisfaction through effective planning and problem solving. Demonstrated excellence in team leadership and adapting to dynamic event requirements. My leadership in banquet coordination at Marriott showcases my ability to deliver exceptional service, driving repeat business.
Overview
24
24
years of professional experience
Work History
Property Manager
Self Employed
09.2021 - Current
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maintained original leases and renewal documents in digital and hardcopy format.
Banquet Captain
Marriott
02.2006 - 11.2020
- Coordinated with event planners for seamless event organization, leading to smooth execution of events.
- Ensured timely preparation of function spaces according to client specifications.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained clear communication between all departments involved in banquets, contributing to successful event outcomes.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Child Development Specialist
California State University San Bernardino
01.2003 - 06.2005
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Implemented positive behavior support strategies to proactively address challenging behaviors, promoting a respectful and supportive classroom environment.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
Receptionist Administrator
California State University San Bernardino
09.2000 - 06.2005
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Acted as first point of contact and set appointments for prospective clients.
Education
Bachelor Of Arts - Psychology And Human Development Life-Span Track
California State University San Bernardino
San Bernardino, CA06.2005
Skills
- Banquet Setup
- Team Management
- Staff Leadership
- Time Management
- Customer service-focused
- Property Management
- Payment Collection
- Leasing and sales
- Tenant and eviction laws
Accomplishments
- Maintained occupancy rate at 100% for 3 years.
- Created a rental property portfolio.
Languages
Spanish
Timeline
Property Manager
Self Employed
09.2021 - Current
Banquet Captain
Marriott
02.2006 - 11.2020
Child Development Specialist
California State University San Bernardino
01.2003 - 06.2005
Receptionist Administrator
California State University San Bernardino
09.2000 - 06.2005
Bachelor Of Arts - Psychology And Human Development Life-Span Track
California State University San Bernardino
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