Maribel Ramirez Tello
Winston-Salem,North Carolina
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Attentive retail professional brings [Number] years of experience in managing highly effective teams and creating atmosphere of teamwork and growth to drive company success. In-depth knowledge of [Area of expertise] and [Area of expertise]. People- and service-oriented leader with positive attitude and remarkable work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Key Holder
Once Upon A Child Greensboro
10.2021 - 04.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
- Implemented loss prevention strategies to minimize store shrinkage.
- Maintained strong relationships with vendors, negotiating favorable terms for product deliveries and prices.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
Production Line Assistant
Hood Container
09.2019 - 09.2021
- Participated in cross-functional teams for continuous improvement initiatives that resulted in reduced waste and increased overall efficiency.
- Quickly adapted to varying production schedules, demonstrating flexibility and the ability to perform under pressure.
- Collaborated with team members to maintain a clean and safe work environment, resulting in fewer accidents and increased productivity.
- Consistently met or exceeded daily performance targets through diligence, teamwork, and strong work ethic.
- Demonstrated adaptability by quickly learning new processes as business needs evolved over time.
- Aided in implementing new production techniques, leading to improved workflow and decreased lead times.
- Contributed to meeting production goals by consistently maintaining a high level of accuracy and speed in assembling products.
- Served as a key contributor during peak periods of demand, enabling the team to meet challenging production deadlines.
- Enhanced production efficiency by streamlining assembly processes and optimizing equipment usage.
- Coordinated with other departments to ensure seamless communication and timely delivery of products to customers.
- Supported quality control efforts by diligently inspecting finished products for defects and ensuring adherence to company standards.
- Trained new hires on equipment operation, safety protocols, and best practices, fostering an efficient and knowledgeable workforce.
- Maintained accurate records of completed work orders, contributing to a well-organized and efficient production process.
- Proactively identified opportunities for process improvements that led to enhanced operational efficiencies.
- Assisted in reducing downtime by performing routine maintenance checks on machinery and reporting issues promptly.
- Safeguarded product quality by strictly adhering to established standard operating procedures throughout the assembly process.
- Maximized throughput by effectively managing multiple tasks simultaneously while maintaining attention to detail.
- Assisted supervisors with monitoring inventory levels, ensuring timely reordering of materials to prevent stockouts and delays in production.
- Facilitated prompt resolution of equipment malfunctions, coordinating with maintenance technicians as needed.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
- Boxed, labeled, and transported items to support assembly operations.
- Packaged and labeled products using automated equipment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Inspected extruded product for appearance and size defects according to specifications.
- Prioritized tasks to meet personal and team production targets.
- Trained new employees by demonstrating operation of production line machinery.
- Inspected assembly line to confirm proper operation.
- Performed basic maintenance of production equipment to prevent downtime.
- Recorded data and maintained accurate records to avail information for reference.
- Performed hand-finishing of final products after assembling component parts for items.
- Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
- Assisted production team by restocking supplies, cleaning areas and maintaining machinery.
- Worked correctly and safely with range of different materials and components.
- Followed strict quality control processes and procedures to meet high standards.
- Maintained and organized material and product inventory.
- Read and understood production documents to produce quality products.
- Used different machines and tools based on individual job requirements.
- Set up and broke down production equipment based on job specifications.
- Assembled products according to changing daily work orders and specific customer needs.
- Moved items from station to station using conveyors, hoists and material handling equipment.
- Unloaded finished products from machines and loaded onto carts or conveyor.
- Moved materials and products to established locations using forklifts.
- Moved assembled components or finished parts to storage for future processing or shipment.
- Performed quality checks on products at end of assembly.
- Packaged finished goods for shipment and loaded onto waiting trucks.
- Adjusted machines to increase productivity for runs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Placed raw materials into manufacturing machines to aid in assembly process.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Measured, weighed and examined products to check conformance with specifications.
- Operated wide range of industrial machinery to aid in production processes.
Server
Tokyo Japanese Steak & Sushi
05.2014 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
High School Diploma -
Atkins Academic & Tech High School
Winston-salem, NCSkills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Workplace Safety
- Customer Service Management
- Bank Deposits
- Staff Training and Development
- Staff Oversight
- Alarm systems
- Daily Reporting
- Team training and development
- Staff Training
- Inventory Monitoring
- Safety enforcement
- Resource Management
- Team member development
- Task Delegation
- Employee Scheduling
- Loss Prevention
- Sales proficiency
- Sales Coaching
- Loss prevention strategies
- Marketing initiatives
- Promotional Campaigns
- Product ordering
- Personnel Scheduling
- Scheduling Coordination
- Product Demonstrations
- Multitasking and Prioritizing
- Retail Operations
- Relationship Building
- Employee Training
- Flexible Work Schedule
- Adaptable to Changing Demands
- Sales floor organization
- Inventory and Stocking
- Handling Complaints
- Basic Mathematics
- Cash Handling and Reconciliation
- Store Reset and Recovery
- Team Building and Motivation
- Leadership Development
- Product Merchandising
- Sales Leadership
- Critical Thinking
- Problem Anticipation and Resolution
- Goal Setting and Achievement
- Orientation and training
- Strategic selling
- Cash Drawer Reconciliation
- Merchandise Promotion and Display
- Shelving
- Product Sales
- Decision-Making
- Staff Coaching and Training
- Superior Work Ethic
- Delegation and Supervision
- Work Area Inspection
- Creativity and Originality
- Departmental Procedures
- Policy Enforcement
- Computer Proficiency
- Analyzing Profitability
- Performance monitoring
- Records Organization
- Scheduling and Time-Tracking
- Needs Assessment
- New Store Setups
- Implementing Pricing Strategies
- Product Assessments
- Customer Credit Management
- Calendar and Scheduling Software
Languages
Spanish
Professional Working
Timeline
Key Holder
Once Upon A Child Greensboro
10.2021 - 04.2024
Production Line Assistant
Hood Container
09.2019 - 09.2021
Server
Tokyo Japanese Steak & Sushi
05.2014 - 07.2021
High School Diploma -
Atkins Academic & Tech High School