Maribel Renteria
Anaheim,USA
Summary
Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Lounge Attendant
Marriott International
04.2023 - 12.2025
- Monitored lounge for seating, service, safety, and guest wellbeing while ensuring a clean and welcoming environment.
- Prepared and served beverages; stocked, secured, and maintained bar supplies and equipment.
- Supported team operations through effective communication, problem-solving, and adherence to safety and quality guidelines.
- Monitored food levels, replenishing items as needed to meet guest demands.
- Enhanced customer satisfaction by maintaining a clean and well-stocked buffet area.
- Maximized operational efficiency by anticipating guest needs in advance, proactively prepping necessary supplies or refilling stations before depletion occurred.
Reservations Supervisor
Hampton Inn and Suites by Hilton
12.2022 - 08.2025
- Supervised daily reservations operations, ensuring accurate bookings and high guest satisfaction.
- Optimized room occupancy and revenue through effective use of reservation systems and data analysis.
- Resolved guest inquiries and complaints with professionalism, strengthening customer loyalty.
- Prepared reports on trends, occupancy, and forecasts to support sales and marketing strategies.
- Collaborated with sales, marketing, and front office teams to improve promotions and streamline communication.
- Utilized OnQ, OnQ R&I and PEP systems for efficient reservations management.
Front Desk Supervisor
Homewood Suites by Hilton Anaheim Convention Center
12.2018 - 12.2022
- Resolved guest inquiries and complaints promptly while fostering a welcoming, professional atmosphere.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and service quality.
- Managed cash handling, shift reports, and compliance with hotel policies, safety protocols, and service standards.
- Utilized OnQ and PEP systems for front desk operations.
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new staff on customer service standards and operational procedures.
Reservations Coordinator
Delta by Marriott Hotel
03.2018 - 11.2018
- Managed all wholesale and contract reservations, ensuring accurate routing, payments, and amenities per agreements.
- Partnered with Group Sales Coordinator and Sales Department to support group and individual bookings.
- Oversaw communication with the front desk to confirm payment methods and contracted inclusions.
- Coordinated amenities and special requests to ensure seamless guest experiences.
- Handled inbound calls and inquiries for both individual and group reservations.
Guest Service Agent
The Disneyland Hotel
04.2018 - 09.2018
- Checked in guests promptly while upholding the Disney Look and company policies.
- Delivered world-class hospitality by creating memorable and magical experiences for guests of all ages.
- Partnered with multiple departments to anticipate and fulfill guest needs, ensuring seamless service.
- Assisted guests with reservations for restaurants, events, and daily activities to enhance their stay.
Front Desk Agent
Wyndham Anaheim
06.2016 - 03.2018
- Checked in guests efficiently, verifying identification and payment in compliance with hotel standards.
- Explained loyalty program benefits and ensured members received appropriate recognition.
- Followed daily front desk procedures to maintain organization and smooth operations.
- Assisted guests with directions, hotel amenities, and service inquiries to enhance their stay.
- Handled phone calls and assisted callers with reservations in a courteous and timely manner.
- Processed administrative tasks, including copying reservation information and faxing folios.
- Utilized Opera system for front desk operations.
Front Desk Agent
DoubleTree Club
10.2014 - 05.2016
- Checked in guests efficiently, verifying identification and payment in compliance with hotel standards.
- Explained loyalty program benefits and ensured members received appropriate recognition.
- Followed daily front desk procedures to maintain organization and smooth operations.
- Assisted guests with directions, hotel amenities, and service inquiries to enhance their stay.
- Handled phone calls and assisted callers with reservations in a courteous and timely manner.
- Processed administrative tasks, including copying reservation information and faxing folios.
Education
High school diploma or GED - General Studies
Anaheim High School
Anaheim, CA06.2010
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Reservation software proficiency
- Customer retention strategies
- Staff training and development
- Guest services
- Problem-solving skills
- Cash handling
- Data entry proficiency
- Guest relations
Certification
- Food Handler Certification
- First Aid Certification
- CPR Certification
- TIPS
- Certified Travel Associate (CTA)
Languages
English
Spanish
Timeline
Concierge Lounge Attendant
Marriott International
04.2023 - 12.2025
Reservations Supervisor
Hampton Inn and Suites by Hilton
12.2022 - 08.2025
Front Desk Supervisor
Homewood Suites by Hilton Anaheim Convention Center
12.2018 - 12.2022
Guest Service Agent
The Disneyland Hotel
04.2018 - 09.2018
Reservations Coordinator
Delta by Marriott Hotel
03.2018 - 11.2018
Front Desk Agent
Wyndham Anaheim
06.2016 - 03.2018
Front Desk Agent
DoubleTree Club
10.2014 - 05.2016
High school diploma or GED - General Studies
Anaheim High School