Maribel Rios-Chairez
Port Hueneme,CA
Summary
Proven to excel in administrative and leadership roles, I significantly contributed to Cresta Residential's operations by maintaining a low delinquency rate and enhancing tenant relations. Skilled in Office Management and Customer/Client Relations, my approach boosts satisfaction and drives revenue growth, showcasing a blend of strategic oversight and interpersonal effectiveness. Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions.
Overview
4
4
years of professional experience
Work History
Assistant Community Director
Cresta Residential
11.2021 - 07.2024
- Managed administrative functions like month-end close and contract preparation.
- Conducted property checks and addressed violations with residents.
- Organized resident meetings for issues such as crime watch and community relations.
- Collected rent and utilities for 207-unit property
- Maintained open communication with tenants to proactively handle questions and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected [Type] payments, processed transactions and updated relevant records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Retail Sales Associate
AT&T
02.2020 - 11.2021
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Emerson Alternative Ed. High School
Oklahoma City, OK05.2021
Skills
- Revenue development
- Contract Development
- Fundraising expertise
- Customer Acquisition
- Bookkeeping
- Data Entry
- File Management
- Scheduling
- Office Management
- Technical Support
- Administrative Support
- Staff Management
- Time Management
- Clerical Support
- Security awareness
- Office Administration
- Performance Improvement
- Customer/Client relations
- Security understanding
- Project Management
- Document Management
- Multi-Line Telephone Systems
- Data inputting
- Service-oriented mindset
- Meeting Preparation
- Scheduling appointments
- Document Control
- Mail distribution
- Basic accounting
- Calendar Management
- Professional Demeanor
- Supply Management
- Schedule Management
- Verbal and written communication
- Telephone skills
- Office equipment operations
- Documentation And Reporting
Languages
Spanish
Professional Working
Timeline
Assistant Community Director
Cresta Residential
11.2021 - 07.2024
Retail Sales Associate
AT&T
02.2020 - 11.2021
High School Diploma -
Emerson Alternative Ed. High School