Maribel Rocamontes
Burleson
Summary
Service-oriented Library Clerk with proven success helping patrons and librarians with routine needs and special projects. Dependable managing library materials, forms and payments. Self-motivated and committed to fostering superior guest service through efficient operations.
Overview
20
20
years of professional experience
Work History
Customer Service Rep.
Duluth Trading Co.
10.2024 - Current
- Answer incoming calls and emails from customers
- Taking orders and collecting payments
- Handling returns and exchanges
- Entering customer data information into our CRM system
- Resolving customer billing inquiries and customer complaints or concerns
Customer Service Rep.
Aetna Corporation
03.2024 - 08.2024
- Trained in benefits health information for members as well as providers
- Interpret and research medical claims in order to answer questions members or providers may have and ensure claims are accurate
- Active daily use of flash code programs and Rumba DOS software that allows for further research into codes, claims and coordination of benefits
- Actively learning about ICD-10-PCS codes, HCPCS, and CPT codes
Library Clerk
Mansfield Public Library
12.2018 - 03.2024
- Delivered exceptional customer experiences patrons in various library functions
- Proficiently trained new employees, interns and volunteers, equipping them with the necessary skills needed
- Actively engaged in outreach programs outside of the library
- Assisted cataloger in bringing in MARC records in FTP COX
- Look up orders with Midwest Tapes for records
- Entering books, DVDs and other products into catalog, placing barcodes and RFID tags on items
Patient Financial Service Rep.
Texas Health Huguley
05.2016 - 08.2018
- Facilitated effective communication with insurance companies, ensuring timely and accurate processing of claims
- Diligently assessed claim delays, identifying root causes and implementing solutions to expedite the resolution process
- Reported to the director on special projects
- Escalated claims to the proper department for corrections
Customer Service Rep.
Ft.Worth Public Library
12.2014 - 04.2016
- Elevated the library's commitment to provide outstanding customer service
- Effectively maintained the day to day operations of the front desk
- Demonstrated a strong sense of financial responsibility by handling the cash drawer during both opening and closing procedures
- Proactively engaged with patrons guiding them in research and learning
Administrative Assistant
Texas Power
07.2005 - 09.2013
- Proficiently addressed and resolved customer concerns by employing conflict resolution skills, ensuring customer satisfaction
- Eliminated inefficiencies by educating and training new employees
- Supervised and managed a collections team
- Assisted accounting department with posting payments and running month end reports
Education
Undergraduate Certificate - Medical Coding and Billing
Devry University
Naperville, IL01.2025
Bachelor of Science - Digital Content
University of North Texas
Denton, TX08.2020
Associate of Applied Science - Library Technician
Tarrant County College
Fort Worth, TX05.2018
Skills
- Customer Service
- Microsoft Suite
- Google Docs
- Research
- MARC Records
- Community Outreach
- FTP COX
- Decision Making
- Training New Hires
- Brodart
- Organization
- Multiple Task Oriented
- RFID Tags
- Labeling Books
- Repairing Books
- Account updating
- Data entry
- Opening and closing accounts
- Verbal and written communication
- Multi-task management
- Inbound and outbound calling
- Microsoft office expertise
- Team collaboration
- Problem resolution
- Decision-making
- Cultural awareness
- Clerical support
- Money handling
- Time management
- Staff education and training
- Adaptability and flexibility
- Creative problem solving
- Shelf reading
- Research assistance
- Information retrieval
- Adaptive learning
- Library technology
- Reading programs
- Skilled researcher
- Cataloging of materials
- Circulation processes
- Damaged book removal
- Catalog update
- Book repair
- Community outreach
- Computer assistance
- Patron registration
- Catalog maintenance
Awards
- Fall 2023, Dean's List, Devry University
- Spring 2024, Dean's List, Devry University
- Summer 2024, Dean's List, Devry University
Timeline
Customer Service Rep.
Duluth Trading Co.
10.2024 - Current
Customer Service Rep.
Aetna Corporation
03.2024 - 08.2024
Library Clerk
Mansfield Public Library
12.2018 - 03.2024
Patient Financial Service Rep.
Texas Health Huguley
05.2016 - 08.2018
Customer Service Rep.
Ft.Worth Public Library
12.2014 - 04.2016
Administrative Assistant
Texas Power
07.2005 - 09.2013
Bachelor of Science - Digital Content
University of North Texas
Associate of Applied Science - Library Technician
Tarrant County College
Undergraduate Certificate - Medical Coding and Billing
Devry University
Similar Profiles
Justice KempenJustice Kempen
Picker Packer at Duluth Trading Co.Picker Packer at Duluth Trading Co.
Toby RighterToby Righter
Receiving Specialist at Duluth TradingReceiving Specialist at Duluth Trading
JONATHAN GRIFFINGJONATHAN GRIFFING
Store Manager at Duluth Trading CompanyStore Manager at Duluth Trading Company