Maribel Rocha
Santa Maria,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant/Medical Assistant
Community Health Centers
08.2014 - Current
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Use proper Radio Codes
- Respond to Emergency Conditions appropriate
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Maintain personal training, qualification, certifications
- Dispatch and Assess Alarm
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted development and implementation of new administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored use of data files and regulated access to protect secure information.
- Strictly Followed our HIPPA/ JCAHO guidelines
Lead Cashier
Miners Ace Hardware
06.2010 - 09.2014
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Performed cash, card and check transactions to complete customer purchases.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Use proper radio codes
- Identified and resolved discrepancies and errors in customer accounts.
- Managed survallience Videos, Alarm System
- Operated Dailey Sales Reports, Logs
Education
High School Diploma -
Arroyo Grande High School
Arroyo Grande, CASkills
- Report Writing
- Information Security
- Spreadsheet Management
- Multi-task effectively
- Strong communication skills
- Training and Coaching
- Documentation and Reporting
- Good interpersonal skills
- OSHA Compliance
- Complex Problem-Solving
- Scheduling
Timeline
Administrative Assistant/Medical Assistant
Community Health Centers
08.2014 - Current
Lead Cashier
Miners Ace Hardware
06.2010 - 09.2014
High School Diploma -
Arroyo Grande High School