Summary
Overview
Work History
Education
Skills
Accomplishments
Barack Cleaning Service LLC L22000237090 State FL
Timeline
Generic

Maribel Rosario

St. Cloud,FL

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

36
36
years of professional experience

Work History

Cleaning Manager

Barack Cleaning Service
08.2021 - Current
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Customer Service Representative

Waldorf Astoria Hotel
09.1987 - 03.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

GED -

Benjamin Franklin High
The Bronx, NY
05.1986

Skills

  • Staff Evaluations
  • Ordering Cleaning Supplies
  • Cleaning Practices
  • Staff Scheduling
  • Task Assignment

Accomplishments

    I have started my own cleaning business.

Barack Cleaning Service LLC L22000237090 State FL

I have experience in commercial cleaning as well as housekeeping in hotels and private residents.

Timeline

Cleaning Manager

Barack Cleaning Service
08.2021 - Current

Customer Service Representative

Waldorf Astoria Hotel
09.1987 - 03.2017

GED -

Benjamin Franklin High

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Maribel Rosario