Maribel Saiz
San Antonio,TX
Summary
Professional business leader with robust experience in managing and growing successful small enterprises. Proven track record in strategic planning, financial oversight, and marketing. Strong emphasis on team collaboration and driving results. Adaptable and dependable, skilled in customer relations, operational efficiency, and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Group Fitness Instructor
Self-Beyond Fitness
San Antonio, TX
09.2021 - Current
- Cultivated a welcoming atmosphere for all skill levels, promoting inclusivity and accessibility within group fitness classes.
- Led weekly classes for up to 15 individuals with consistent participation and positive feedback.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Promoted overall wellness by incorporating mindfulness practice into selected group sessions, enhancing participant mental well-being alongside physical fitness achievements.
Small Business Owner
Beyond Fitness
San Antonio, TX
09.2021 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Banker
BBVA Compass
San Antonio, TX
01.2017 - 09.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Package Handler
UPS
San Antonio, TX
08.2014 - 09.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Technical Support Representative
AT&T
San Antonio, TX
01.2012 - 12.2013
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Associate of Arts - Social Work
San Antonio College
San Antonio, TX05-2014
Skills
- Marketing
- Customer engagement
- Class coordination
- Fluent bilingualism
- Customer support
- Conflict resolution
Certification
- Certified Group Fitness Instructor - American Council on Exercise (ACE).
Languages
Spanish
Professional Working
Timeline
Group Fitness Instructor
Self-Beyond Fitness
09.2021 - Current
Small Business Owner
Beyond Fitness
09.2021 - Current
Banker
BBVA Compass
01.2017 - 09.2021
Package Handler
UPS
08.2014 - 09.2017
Technical Support Representative
AT&T
01.2012 - 12.2013
Associate of Arts - Social Work
San Antonio College