Maribel Serna
Las Vegas,NV
Summary
Patient care driven, highly motivated, dedicated individual, driven by exceeding expectations, resilient with new oncoming opportunities for growth, excels in continued relationships with peers, ambition to continue and gain new relationships, credibility with clinical knowledge in the healthcare industry, and patient/customer satisfaction from initial triage to discharge. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
3rd PARTY COORDINATOR
NEVADA FERTILITY CENTER
06.2020 - Current
- Schedule appointments (new patient/follow up consults, lab draws, andrology, financial) and create lab orders for Intended parents and 3rd party recipients
- Create accounts in computer system for 2 office locations (NV &UT) and paper charts at NV location for all 3rd Party patients
- Greet & assist all 3rd party patients at their in office appointments
- Assist 3rd Party patients with FDA Donor Risk Factor questionnaire
- Fill out Summary of Records for all FDA testing
- Send and receive consents for all 3rd Party recipients for 2 office locations (NV & UT)
- Upload all medical records received from 3rd Party patients
- Constant communication with patients, coordinators and agencies via email
- Zoom call IP's so they can be in the room for FET to their GC
- Effectively maintained back office work flow in addition to assisting providers with all clinical duties and OR procedures
- Setup OR and exam rooms as needed for surgeries/procedures
- Create IUI, TIC, and transfer cycle calendars for patients
- Send medications electronically, email and phone calls to pharmacies
- Follow up with patients regarding lab and other clinical testing ordered by providers
- Specimen collection, phlebotomy, processing and disposing of laboratory waste according to established protocols
- Familiarity with automated laboratory equipment and full knowledge of information systems
- Carefully document testing data and clearly reported findings to physicians, nurses, coordinators, and medical assistants.
- Enhanced patients experiences by efficiently scheduling their needed appointments, keeping track of future appointments and maintaining a keen eye for detail.
- Increased customer satisfaction by promptly addressing concerns and providing creative solutions for various event needs.
LAB ASSISTANT/BILLER
OVATION FERTILITY
01.2003 - 06.2020
- Maintained professional appearance and rapport with patients
- Phlebotomy, collect specimens according to established procedures; Processing of specimens, labeling, spinning, freezing, and centrifuging
- Performed departmental related clerical duties when assigned, stocked supplies and answered phone calls
- Responsible for completing all data entry requirements accurately, including data entry of every patient registration, laboratory results and test ordering requisitions.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
INSURANCE SPECIALIST
ADVANCED CURE MANAGEMENT INC
01.2000 - 01.2002
- Insurance verification, pre admissions, and prior authorizations
- Data entry of billing information and collection of payments, including safeguarding patients assets and credit card information
- Reviewed clinical data to report medical necessity to insurance companies.
MEDICAL ASSISTANT
LEON MEDICAL GROUP
01.1999 - 01.2000
- Prepared patients for health care visit, obtained vital signs, directed patients to exam rooms
- Verified patient information by interviewing patient, reviewing and recording medical history
- Responsible for arranging exam room instruments, supplies and equipment
- Support patient care delivery by assisting physician during health care visit
- Answered multi phone line system, scheduled appointments, prescription refill request and patient inquiries
- Handled correspondence, incoming fax's and emails
- Performed daily CLIA controls and specimen collection and processing.
Education
Medical Assistant & Phlebotomist Certification -
Central Regional Occupational Program
01.1999
Skills
- Proficient in Laboratory and Clinical procedures
- Outstanding customer service
- Dynamic individual with a happy and helpful attitude for all interactions with patients and fellow co-workers
- Effective communication skills, with the ability to adapt and perform efficiently in any work environment
- Exceptional organization and problem solving skills
- Client Relationship Building
Certification
- Medical Assistant
- Phlebotomy
- Lab Assistant/Office Lab Certification Clark County, NV
- Notary for the State of Nevada
Gestational Surrogacy Journeys
Journey #1
- Gestational carrier for traditional family that resided in USA
- Full term pregnancy, delivered at 39 weeks to a healthy baby boy
Journey #2
- Gestational carrier for traditional family that resided in China
- Full term pregnancy, delivered at 38 weeks to healthy twin boys
Timeline
3rd PARTY COORDINATOR
NEVADA FERTILITY CENTER
06.2020 - Current
LAB ASSISTANT/BILLER
OVATION FERTILITY
01.2003 - 06.2020
INSURANCE SPECIALIST
ADVANCED CURE MANAGEMENT INC
01.2000 - 01.2002
MEDICAL ASSISTANT
LEON MEDICAL GROUP
01.1999 - 01.2000
Medical Assistant & Phlebotomist Certification -
Central Regional Occupational Program