Maribel Servantes
Port Lavaca,TX
Summary
I have over 20 years experience in the car business with 10 of those years being with the finance department. I have worked in many departments and have experience from the receptionist position, to the warranty administrator and to accounting. My responsibilites include assisting the finance department with down payments, rebates, and anything else the department is in need of help with. I also work with cancellations of the finance products. This includes canceling and keeping a log of everything that is done so I can report back to management. My job also includes ordering supplies and scheduling the receptionist. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Apex Protection
09.2021 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cancellation Coordinator
Port Lavaca Ford
10.2017 - 09.2021
- Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Welcomed employees and guests, addressing needs with accurate information and support.
- Managed administrative processes and prepared key reports and documentation.
- Collected and organized documents and supplies.
- Documented information, created reports and generated tracking files.
Finance Assistant
Port Lavaca Ford
09.2010 - 09.2021
- Followed specific company rules to maintain integrity and security of data.
- Placed orders for office products, including paper and toner and kept strict eye on inventory.
- Prepared weekly payroll for team of salaried and hourly employees.
- Implemented new response processes to improve speed of task completion.
- Assisted managers with additional duties during employee absences.
- Performed database entry updates to keep information current.
- Compiled data regarding cancellations and rebates into different reports and distributed to appropriate personnel.
- Reviewed vendor invoices and expense reports, identifying discrepancies.
- Assisted the finance managers with funding deals, successfully achieving payment for all contracts sent out.
Education
Some College (No Degree) - Business Administration
Victoria College
Victoria, TXHigh School Diploma -
Calhoun High School
Port Lavaca, Tx05.1990
Skills
- Performance Management
- Microsoft Office Suite
- Team Management and Supervision
- Report Preparation and Analysis
- Handling Customer Complaints
- Friendly and Relatable
- Honesty and Integrity
- Confidence and Drive
- Customer Service Management
- Attention to Detail
Timeline
Customer Service Representative
Apex Protection
09.2021 - Current
Cancellation Coordinator
Port Lavaca Ford
10.2017 - 09.2021
Finance Assistant
Port Lavaca Ford
09.2010 - 09.2021
Some College (No Degree) - Business Administration
Victoria College
High School Diploma -
Calhoun High School
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