Maribel Solero-Torres
Ocoee,FL
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and innovative merchandising strategies. Skilled in operations management and problem-solving, successfully implementing a loyalty program that significantly boosted repeat business and overall sales revenue.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Store Manager
Walgreens
04.1991 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Education
No Degree - Business Administration
Universidad Metropolitana De Puerto Rico
San Juan, PR05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Store merchandising
- Shift scheduling
- Recruitment and hiring
- Operations management
- Supply ordering
- Policies and procedures
Certification
- Licensed PTCB
- Registered Pharmacy Technician License #4942 Exp: 12/31/26
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
Walgreens
04.1991 - 04.2025
No Degree - Business Administration
Universidad Metropolitana De Puerto Rico
Similar Profiles
Stefan Carter Jr.Stefan Carter Jr.
Stocker at WalgreensStocker at Walgreens
Jane VargasJane Vargas
Pharmacy Operations Manager at WalgreensPharmacy Operations Manager at Walgreens
Julio DiazJulio Diaz
Customer Service Associate at WalgreensCustomer Service Associate at Walgreens
Jose SanfelizJose Sanfeliz
Shop Manager at Jr's Auto RepairShop Manager at Jr's Auto Repair
MAYA ASHLEY THAMESMAYA ASHLEY THAMES
Exhibiting Artist at City ArtsExhibiting Artist at City Arts