Cerner
MARIBEL SOLIMAN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in business processes and customer service best practices. Provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
Work History
HR Coordinator (Remote)
Dollar General, Insight Global
01.2023 - Current
- Work closely with recruiters, hiring managers and VPs to coordinate calendars between recruitment personnel and candidates in consideration for employment
- Maintain calendars, coordinate meetings, reservations and schedule 40-50+ interviews per week
- Reach out to candidates directly to confirm interviews and send out MS Teams calendar invites
- Provide quick and efficient responses to follow up emails and maintain strong communication with the team
- Generate weekly scheduling tracker reports to keep track of time and amount of scheduled appointments
- Coordinate with the team to help schedule any travel arrangements for onsite interviews for both local and out of state candidates
- Sort through hundreds of resumes per job posting to seek out resumes that meet eligibility requirements using iCIMS.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Reduced time-to-hire by optimizing interview scheduling processes, leading to faster decision making.
- Maintained human resources information system and kept employee files up to date and accurate.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews.
Patient Access Scheduler (Remote)
R1 RCM, Robert Half
01.2022 - 12.2022
- Handle a high volume of incoming calls (up to 100 calls daily)
- First point of contact interacting with patients over the phone or in person
- Schedule patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols
- Provide on-going communication with clinical staff regarding real-time patient status
- Collaborate with medical staff and their associates to optimize efficiency and effectiveness in scheduling
- Provide patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols
- Multitask between several different technology systems to complete functions
- Collect and enter all necessary demographic, clinical, billing and insurance information from patients or responsible parties
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their visit.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Expedited urgent care requests from clinicians through proficient triaging of incoming calls, providing prompt attention where required.
- Boosted overall operational efficiency by maintaining up-to-date knowledge of insurance requirements, billing practices, and medical terminology.
- Fostered a positive patient experience by consistently displaying professional demeanor and empathy during interactions.
- Trained new staff on hospital processes and procedures.
Medical Secretary II
UCF Health
10.2016 - 08.2020
- Schedule, confirm and verify patient appointments within EMR (Cerner/eCW) while coordinating with physicians, staff and other departments to ensure accuracy
- Finds solutions to scheduling problems and adjusts schedules when necessary
- Updates and verifies patient insurance information and ensures scheduling details are accurate to provide essential details for the billing department
- Obtain prior authorization by maintaining effective communication with multiple insurance companies
- Effectively utilizes clinical knowledge when determining the appropriate appointment type for visit with corresponding physician
- Respond to correspondence regarding scheduling changes/cancellations either written or oral in a timely and accurate manner
- Adhere to HIPAA policies and regulations
- Adapt well to change and embraces new tools/systems at a rapid pace
- Cross-trained in the Patient Care Coordinator role, monitor care management and care coordination processes and support primary/specialty clinical teams with these efforts
- Cross-trained to work as coverage for the front desk when office is short staffed
- Promoted from Scheduling to Surgery Scheduler for Ophthalmology
- Efficiently and accurately gather and input patient demographic information, insurance verification and schedule
- Accurately communicate prep information, arrival time and arrival location to patient
- Collect/post payments from patients prior to surgery
- Consistently reviews the schedule daily and communicate all changes to appropriate staff
- Able to multi-task and complete assignments accurately and on time
- Send outgoing referrals and handle incoming referrals
- Scan all patients charts into our EMR system
- Flexible and able to work independently and execute projects with minimal supervision.
Revenue Specialist
ADAPT BEHAVIORAL SERVICES
08.2012 - 09.2016
- Verified eligibility for Medicaid/Commercial Insurance
- Ensured that denied valid claims get paid and provide review and intervention to billing cycles in order for the rate of denials to be reduced
- Provided feedback/retraining to Billing/Compliance Specialists regarding billing errors/procedures
- Assisted in major projects concerning billing or operational changes in billing software
- Contacted and routinely followed up in a timely manner with funders to reconcile claims which had previously been denied
- Verified claim status and posted payments
- Processed claim denials
- Checked for payment status
- Transmitted billing electronically on a weekly basis
- Processed compliance for billing and gave feedback
- Promoted from Compliance Specialist to Revenue Specialist
Education
Associates - Medical Billing & Coding
Everest University
Orlando, FL2012
Skills
- Collecting/posting payments
- Process Improvement
- Staff Training & Development
- Quality Assurance
- Regulatory Compliance
- Team Building & Leadership
- Billing
- Customer Service Excellence
- Insurance Verification
- Skills
- HIPPA & OSHA Certified
- Type speed 50wpm minimum
- Efficient, detail-oriented, highly organized
- Strong customer service skills
- Knowledgeable in QuickBooks, Microsoft Office, Excel, PowerPoint, and Windows
- Ability to work as a team player as well as unsupervised
Additional Information
Involuntary work gap occurred due to family affairs during Covid-19
Software
ECW
Icims
Timeline
HR Coordinator (Remote)
Dollar General, Insight Global
01.2023 - Current
Patient Access Scheduler (Remote)
R1 RCM, Robert Half
01.2022 - 12.2022
Medical Secretary II
UCF Health
10.2016 - 08.2020
Revenue Specialist
ADAPT BEHAVIORAL SERVICES
08.2012 - 09.2016
Associates - Medical Billing & Coding
Everest University
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