Maribel Torres
Lorain,OH
Summary
A dynamic leader and problem-solver, I elevated customer satisfaction and operational efficiency at ITALIAN RESTAURANT. Leveraging deep cleaning expertise and exceptional team-building skills, I successfully managed inventory, ensured health and safety compliance, and fostered a positive work environment. My professional journey is marked by a commitment to excellence and continuous improvement.
Cleaning professional equipped with valuable experience in maintaining cleanliness and hygiene across diverse environments. Known for ensuring pristine conditions and upholding high standards. Recognized for strong teamwork and adaptability, with skills in sanitation and attention to detail, making reliable and flexible team member.
Overview
24
24
years of professional experience
5
5
Certification
Work History
Front Desk/Cleaning Crew Member
Dam Fitness
02.2023 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Team Leader
School Club
03.2010 - 11.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Restaurant General Manager
ITALIAN RESTAURANT
01.2001 - 03.2001
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
No Degree - Health And Wellness
Lorain County Community College
Elyria, OH05-2025
Skills
- Deep cleaning processes
- Restroom maintenance
- Customer service-focused
- Adherence to safety protocols
- Sanitization procedures
- Health and safety compliance
- Critical Thinking
- Team building
- Professionalism
- Inventory Management
- Problem-solving aptitude
- Facility monitoring
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
Certification
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
- Firearm safety
Firearm safety, Secretarial science, train hard, CPR/AED/First aid
I have those skills since I was in college to now. Because I am single mother, I decide to learn and achieve my goals in many aspect of areas of my life. I have experience with children with disabilities for so long because I learn from school be an assistant student and then my children who also has that. That's the reason I get certificate in these areas and now fitness.
Languages
French
Limited Working
Italian
Limited Working
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Front Desk/Cleaning Crew Member
Dam Fitness
02.2023 - Current
Team Leader
School Club
03.2010 - 11.2010
Restaurant General Manager
ITALIAN RESTAURANT
01.2001 - 03.2001
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
- Firearm safety
No Degree - Health And Wellness
Lorain County Community College
Similar Profiles
Leticia MclaughlinLeticia Mclaughlin
Bartender at Beaver DamBartender at Beaver Dam
Jerome OwensJerome Owens
Maintenance Supervisor at Navy Lodge Dam NeckMaintenance Supervisor at Navy Lodge Dam Neck
Leticia MclaughlinLeticia Mclaughlin
Bartender at Beaver DamBartender at Beaver Dam