Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Maribel Velarde

Mesa,AZ

Summary

I am looking for a change in career; I am a dependable and reliable person, committed to five 100% on the job.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Receptionist

Banner Desert Medical Center
Mesa, Arizona
11.2023 - Current
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Responded to inquiries from internal staff members regarding office operations.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Monitored office supplies inventory and placed orders when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

Habilitation and Respite Provider

Odyssey Services
Mesa , Arizona
04.2010 - 10.2021
  • Maintained accurate records of client progress and services provided.
  • Helped clients communicate with loved ones by relaying verbal messages.
  • Established collaborative relationships built on trust and empathy through consistent and meaningful communication.
  • Conducted assessments of client needs, abilities, and interests.
  • Assisted patients with activities of daily living, personal hygiene, physical comfort, nutrition, rehabilitation and safety.
  • Educated families about resources available to assist them in providing care for their loved one with a disability or special need.
  • Contributed to case reviews of client status and progress.
  • Provided transportation services when necessary for medical appointments or recreational activities, and interpreted medical appointments for children's parents.
  • Implemented behavior modification techniques when appropriate.
  • Drove clients to doctors' appointments and social outings.
  • Assisted individuals with daily activities, such as bathing, dressing, and eating.
  • Provided guidance and support to clients in order to help them reach their goals.

Education

SPANISH MEDICAL INTERPRETE

ALTA
ONLINE
04-2025

High School Diploma -

COBAES
CULIACAN, SINALOA, MEXICO
06-1987

Skills

  • Medical terminology
  • Bilingual communication
  • Patient advocacy
  • Cultural competence
  • Customer service
  • Active listening
  • Communication skills
  • Reliability
  • Team collaboration
  • Problem-solving

Languages

Spanish
Professional

Certification

  • Spanish Medical Interpreter

Timeline

Receptionist

Banner Desert Medical Center
11.2023 - Current

Habilitation and Respite Provider

Odyssey Services
04.2010 - 10.2021

SPANISH MEDICAL INTERPRETE

ALTA

High School Diploma -

COBAES

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Maribel Velarde