Maribel Villa
Dallas,TX
Summary
Dependable and detail oriented bilingual professional with over 10 years of diverse experience in healthcare. Committed to doing what it takes to get the job done. Proficiencies in Microsoft Office suite, Pain management, Orthopedic, Neurosurgery Scheduling, and recognized for exemplary customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Office Manager
Epic pain and Orthopedics
Dallas, TX
03.2020 - Current
- Oversee the day-to-day operations of clinical area and clinical staff members to ensure smooth and efficient execution of operations.
- Manage all aspects of clinic operations, including customer service, employee management and administrative responsibilities so that they are in accordance with our standards, policies, and procedures.
- Create and monitor ECW schedule for 6 providers,as well as create schedule for clinical staff to alternate coverage between two facilities.
- Managed difficult or emotional patient situations; respond promptly to patient needs; solicit patient feedback to improve service; respond to requests for service assistance; meet commitments – providing excellent customer service.
- Began an employee of the month program to maintain a well-balanced, rewarded, and satisfied team.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Hands on experience in all departments to pitch in and help with office tasks during busy periods and /or staff absences.
- Managed PTO by approving , denying, and processing requests.
Orthopedic/Neurosurgery Scheduler
Epic Pain And Orthopedic
Dallas, TX
06.2019 - 03.2020
- Created estimate of charges for all surgery recommendations and forwarded to attorney or adjuster
- Ensured ICD-10 diagnosis, CPT codes, and complete physician orders were included when scheduling surgeries
- Scheduled patient appointments and surgeries including emergency and last minute add-on surgeries in accordance with block time/open time available.
- Entered scheduling information into the appropriate system and called facilities to schedule/ block the time slot.
- Scheduled preop appointments for patients to get medical/cardiology surgical clearance, labs, chest X-rays, EKGs, imaging for making of implants.
- Contacted reps and ordered implants, equipment, hardware that would be needed the day of surgery.
- Available to assist patients 24/7 in regards to transportation issues, questions about surgery and any concerning issues.
- Confirmed availability with anesthesia , first assist, approach surgeon, neuromonitoring, and hardware reps to schedule surgery.
- Followed up to ensure patient completed all the pre surgical requirements.
- Scheduled post surgery appointments.
- Requested signed Op Report from Hospital and uploaded into EMR
Case Manager/ Procedure Scheduler
Momentum Spine and Joint
Dallas, TX
03.2017 - 06.2019
- Coordinated the Scheduling of Procedures and Communicated procedure information and instructions to patient.
- Managed client's medical care keeping in constant communication with clients,referring provider and client's representing law firms
- Entered pertinent information into several databases.
Procedure case manager
Comprehensive spine
Mesquite, TX
03.2015 - 04.2017
- Communicated procedure information and instructions to patient
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed client's medical care keeping in constant communication with clients,referring provider and client's representing law firms
- Entered pertinent information into patients electronic medical record’s.
Education
Certified Professional Coder in Medical Insurance Billing and Coding -
Sanford Brown College
2012
Skills
- Case Management
- Microsoft office suite (8 years)
- Medical Terminology (6 years)
- Medical Scheduling (3 years)
- Call Center (2 years)
- Customer Service (10 years)
- EclinicalWorks software (3 years)
- Bilingual (SpanishEnglish)
- Medical Billing & Coding
- Anatomy Knowledge
- ICD10 / CPT / HCPCS Coding
- Time management
- Organizational skills
- Personal injury (5 years)
- EMR Systems
- Management/Leadership (2 years)
- Front desk (3years)
- HIPAA Guidelines
- Medical Records Requests
Certification
Certified Professional Coder (CPC)
August 2013 to September 2015
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Office Manager
Epic pain and Orthopedics
03.2020 - Current
Orthopedic/Neurosurgery Scheduler
Epic Pain And Orthopedic
06.2019 - 03.2020
Case Manager/ Procedure Scheduler
Momentum Spine and Joint
03.2017 - 06.2019
Procedure case manager
Comprehensive spine
03.2015 - 04.2017
Certified Professional Coder in Medical Insurance Billing and Coding -
Sanford Brown College
Certified Professional Coder (CPC)
August 2013 to September 2015
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