Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maribel Villaneda

La Puente,CA

Summary

To obtain a position where I can practice and utilize my current skill set for growth and advancement..

Overview

14
14
years of professional experience

Work History

Clerk/driver

Partners HealthCare
Monrovia, CA
10.2022 - 12.2024
  • Answered customer inquiries via phone and email.
  • Scanned documents into digital formats ensuring accuracy of content.
  • Utilized computer software programs to create reports, labels, forms.
  • Provided excellent customer service to ensure satisfaction.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Utilized GPS and maps for efficient route planning.
  • Processed shipment documents neatly and efficiently for each load.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
  • Answered customer requests with information about product availability, shipping information and status updates.

Server/Hostess

El Palacio
La Puente, CA
10.2015 - 03.2024


  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded to ad hoc cleaning duties at end of shift.
  • Trained new employees to perform duties.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.

Receptionist

El & El woods
Ontario, CA
07.2020 - 08.2021
  • Answering incoming calls
  • Replying to emails
  • Filing files
  • Separate documents in alphabetical order
  • Look up customers using OMS
  • Create files
  • Distribute mail
  • Greet customers
  • Monitor temperature of workers
  • Track roster of all entering employees
  • Temperature and health screening of all persons entering facility
  • Determine if workers are able to report for work without being of health risk to other employee
  • Keep records of employees in microsoft excel
  • Create files for employees

Shipping Clerk

Alcoa Fastening
City of Industry
05.2011 - 10.2014
  • Sort mail
  • Cycle count
  • Track inventory
  • Fedex and UPS
  • Bill of lading

Education

CERTIFICATE - Certified Nurse Assisting

WINDSOR COLLEGE
COVINA, CA
07.2010

DIPLOMA - Office technology

VALLEY HIGH SCHOOL
CITY OF INDUSTRY, CA
07.2006

Skills

  • Typing 45 WPM
  • HIPAA
  • Customer service
  • Microsoft Office Suite
  • Shipping and Receiving
  • Cash handling
  • Inventory tracking
  • Telephone etiquette
  • Spanish bilingual
  • Data entry
  • Route management
  • Delivery scheduling
  • Dispatch communication
  • Safe driving
  • FLUENT IN [LANGUAGE]
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • [Software] proficiency
  • Route planning
  • Customer relations
  • Filing systems

Timeline

Clerk/driver

Partners HealthCare
10.2022 - 12.2024

Receptionist

El & El woods
07.2020 - 08.2021

Server/Hostess

El Palacio
10.2015 - 03.2024

Shipping Clerk

Alcoa Fastening
05.2011 - 10.2014

CERTIFICATE - Certified Nurse Assisting

WINDSOR COLLEGE

DIPLOMA - Office technology

VALLEY HIGH SCHOOL

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Maribel Villaneda