Maribel Villaneda
La Puente,CA
Summary
To obtain a position where I can practice and utilize my current skill set for growth and advancement..
Overview
14
14
years of professional experience
Work History
Clerk/driver
Partners HealthCare
Monrovia, CA
10.2022 - 12.2024
- Answered customer inquiries via phone and email.
- Scanned documents into digital formats ensuring accuracy of content.
- Utilized computer software programs to create reports, labels, forms.
- Provided excellent customer service to ensure satisfaction.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Ensured accurate completion of all paperwork associated with deliveries.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized GPS and maps for efficient route planning.
- Processed shipment documents neatly and efficiently for each load.
- Reported mechanical problems encountered with vehicles to dispatch.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Answered customer requests with information about product availability, shipping information and status updates.
Server/Hostess
El Palacio
La Puente, CA
10.2015 - 03.2024
- Greeted guests and provided menus.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded to ad hoc cleaning duties at end of shift.
- Trained new employees to perform duties.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Set up tables in between patrons to reduce wait times.
- Prepared checks, itemizing total meal costs and taxes.
Receptionist
El & El woods
Ontario, CA
07.2020 - 08.2021
- Answering incoming calls
- Replying to emails
- Filing files
- Separate documents in alphabetical order
- Look up customers using OMS
- Create files
- Distribute mail
- Greet customers
- Monitor temperature of workers
- Track roster of all entering employees
- Temperature and health screening of all persons entering facility
- Determine if workers are able to report for work without being of health risk to other employee
- Keep records of employees in microsoft excel
- Create files for employees
Shipping Clerk
Alcoa Fastening
City of Industry
05.2011 - 10.2014
- Sort mail
- Cycle count
- Track inventory
- Fedex and UPS
- Bill of lading
Education
CERTIFICATE - Certified Nurse Assisting
WINDSOR COLLEGE
COVINA, CA07.2010
DIPLOMA - Office technology
VALLEY HIGH SCHOOL
CITY OF INDUSTRY, CA07.2006
Skills
- Typing 45 WPM
- HIPAA
- Customer service
- Microsoft Office Suite
- Shipping and Receiving
- Cash handling
- Inventory tracking
- Telephone etiquette
- Spanish bilingual
- Data entry
- Route management
- Delivery scheduling
- Dispatch communication
- Safe driving
- FLUENT IN [LANGUAGE]
- Team collaboration
- Verbal and written communication
- Map reading
- [Software] proficiency
- Route planning
- Customer relations
- Filing systems
Timeline
Clerk/driver
Partners HealthCare
10.2022 - 12.2024
Receptionist
El & El woods
07.2020 - 08.2021
Server/Hostess
El Palacio
10.2015 - 03.2024
Shipping Clerk
Alcoa Fastening
05.2011 - 10.2014
CERTIFICATE - Certified Nurse Assisting
WINDSOR COLLEGE
DIPLOMA - Office technology
VALLEY HIGH SCHOOL