Maribel Vitetta
Bronx,NY
Summary
Dynamic Account Service Representative with a proven track record at Delta Enterprise, excelling in client relationship building and problem resolution. Adept at managing high-volume inquiries while ensuring timely order processing. Strong communicator with expertise in Microsoft Excel, committed to enhancing customer satisfaction and driving operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Account Service Representative (Dotcom)
Delta Enterprise
New York, NY
06.2014 - Current
- Manage processing of online orders for key retailers, featuring Amazon, Target, Walmart, Wayfair, and Ashley Furniture.
- Interfaced with diverse vendor portals associated with key retailers including Commerce hub, Sellercloud, Shopify, Amazon Vendor Central, and Wayfair Extranet.
- Facilitated email communication addressing all vendor inquiries
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed replacement and cancellation orders efficiently to ensure customer satisfaction.
- Executed refunds via Shopify promptly, minimizing delays for clients.
- Oversee timely dispatch of all orders
- Resolved account issues with strengths in research, problem-solving and solution development.
- Coordinated orders for units dispatched to showrooms, meetings, and toy fairs while ensuring accurate tracking for accounts
Consumer Service Representative I
Delta Enterprise
New York, NY
07.2012 - 05.2016
- Handled calls from all 50 states and Canada
- Multi-tasked in a high call volume setting
- Manually entered replacement part orders
- Provided assembly assistance & troubleshooting for warranty & non warranty claims
Receptionist I
Delta Enterprise
New York, NY
04.2012 - 06.2012
- Answered calls using Avaya phone system
- Directed calls to proper channels
- Greeted all personal/visitors upon entry
- Provided interested parties with company and sales information
Guest Service Team member
Target
Bronx, NY
09.2007 - 03.2012
- Trained new hires in guest service/cashiering
- Listen attentively to customers’ needs to ensure positive customer experience
- Processed customer returns and exchanges
Education
Business Administration - AS - Management
CUNY BXCC
Bronx, NY12-2025
Regents High School Diploma - Business Administration
Bronx HS of Business
Bronx, NY06.2006
Skills
- Strong written and verbal communication
- Structured task management
- Swift comprehension
- Self-management skills
- Collaborative interaction skills
- Zendesk and Freshdesk proficiency
- BlueCherry software expertise
- Client relationship building
- Strong interpersonal skills
- Problem resolution
- Product knowledge
- Account management
- Microsoft office
Accomplishments
- Alpha Beta Gama-National Honor Society for Business and Professional Curricula
Affiliations
- Bronx Community Cats Inc. Volunteer
- Winter Wishes Volunteer
- Inky Blue Rescue Volunteer
Certification
Break through Tech Summer Guild July 2024
- Selected for a paid, competitive, 1-week program combining computer science and design thinking
- Learned use-centered design principles, user interview strategies, and prototyping
- Collaborated with team member's to create a website to better combat youth health challenges using HTML, CSS, and JavaScript
Timeline
Account Service Representative (Dotcom)
Delta Enterprise
06.2014 - Current
Consumer Service Representative I
Delta Enterprise
07.2012 - 05.2016
Receptionist I
Delta Enterprise
04.2012 - 06.2012
Guest Service Team member
Target
09.2007 - 03.2012
Business Administration - AS - Management
CUNY BXCC
Regents High School Diploma - Business Administration
Bronx HS of Business