Maribel Wilson
Fraud Investigations
Phoenix,AZ
Summary
I am an extremely motivated Fraud Analyst touting 5+ years of expertise investigating suspicious activity for banking company. I am more than capable of becoming a knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
9
9
years of professional experience
Work History
Sr. Fraud Investigator
Bank Of America
Phoenix , Az
11.2016 - Current
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Investigated cases of insurance and credit card fraud, which involved upwards of $[Amount] per case.
Student Clerk
US Attorney Office
Phoenix , AZ
06.2015 - 07.2016
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Maintained deep knowledge of regulations and reviewed local and national laws to conduct daily tasks.
- Maintained and updated files and databases for personnel records and financial reports.
- Assisted attorneys with case organization and administrative tasks.
- Maintained calendars for 2-person team by updating and entering court dates and meetings.
- Answered direct attorney phone lines to act as liaison between clients and attorneys.
- Administrated databases containing client information and vital court data to facilitate office operations.
Enrollment Receptionist
South Mountain Community College
Phoenix, AZ
08.2014 - 06.2015
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with students and updated student records.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Sales Associate
Papaya Clothing Store
Tempe, AZ
03.2013 - 06.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
South Mountain High School
Phoenix, AZ 06.2014 - 06.2014
Associate of Science - Criminal Justice
South Mountain Community College
Phoenix, AZ 05.2016 - 05.2016
Skills
Proficient in Excel Spread, Word, Power point
Fraud detection
Data analysis
Customer Service
Conflict Resolution
Leadership
Proficient in English and Spanish
Additional Information
I understand that USAA is one of the top companies to work for, enforcing the highest ethical and procedural standards for their employees. I believe with my expertise and exemplary ethical behavior and characteristics, I can be of great value to your team.
Thank you for your consideration!
Timeline
Sr. Fraud Investigator
Bank Of America
11.2016 - Current
Associate of Science - Criminal Justice
South Mountain Community College
05.2016 - 05.2016
Student Clerk
US Attorney Office
06.2015 - 07.2016
Enrollment Receptionist
South Mountain Community College
08.2014 - 06.2015
High School Diploma -
South Mountain High School
06.2014 - 06.2014
Sales Associate
Papaya Clothing Store
03.2013 - 06.2015