Maribel Zapata
Richardson
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
14
14
years of professional experience
Work History
Assistant Property Manager
CAF Management
09.2022 - 12.2025
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Followed up on delinquent tenants and coordinated collection procedures.
- Processed security deposit refunds.
- Kept accurate records of all resident and tenant correspondence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Escalated major issues to property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Property Manager
Wehner Multifamily
04.2022 - 09.2022
- Showed apartments to potential tenants and answered questions regarding community.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Posted policies and rules in common areas for tenant review.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Attended staff meetings and took extensive notes to share with property manager.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
Assistant Property Manager
American Communities
01.2020 - 04.2022
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Planned special events such as lotteries, dedications and project tours.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant /Assistant Property Manager
Pallas Properties
08.2014 - 01.2020
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
Carhop /Customer Service Cashier
Sonics Drive In
06.2012 - 08.2014
- Balanced orders on trays weighing over 5 lbs and delivered them to cars.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Answered guest questions and promoted special products.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
High School Diploma -
Dallas Can Academy
Dallas06-2014
Skills
- Property tours and inspections
- Tenant issue resolution
- Onsite tours
- Telephone and email etiquette
- Security deposit refunds
- Lease administration
- Tenant conflict resolution
- Eviction coordination
- Staff management
- Payment management
- Leasing and sales
- Lease agreement review
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Property Manager
CAF Management
09.2022 - 12.2025
Assistant Property Manager
Wehner Multifamily
04.2022 - 09.2022
Assistant Property Manager
American Communities
01.2020 - 04.2022
Leasing Consultant /Assistant Property Manager
Pallas Properties
08.2014 - 01.2020
Carhop /Customer Service Cashier
Sonics Drive In
06.2012 - 08.2014
High School Diploma -
Dallas Can Academy