Maribel Ramos

Engaged with customers via email, chat, and phone, providing consultative advice on event logistics.
Conducted qualitative and quantitative team assessments, coaching for improved communication and performance.
- Managed multiple events and workstreams simultaneously.
- Supervised up to 10 direct reports, setting expectations and holding them accountable.
- Oversaw team handling customer inquiries, data processing, invoicing, and accounts receivables.
- Performed audits to enhance customer experience, ensure accurate order fulfillment, and optimize costs.
- Developed and enforced service procedures, policies, and standards.
- Maintained accurate records of customer service actions and discussions.
- Collaborated with leadership on succession planning and budget management.

• Review claims to approve or deny eligibility
• Calculate the amount of claims for payment and verify that payment has been made in the system
• Answer incoming calls and return calls from voice-mail messages and e-mails
• Maintain a high level of accuracy in all duties performed.

• Act as a liaison to the client and Account Executive by fulfilling client requests
• Record all changes as projects move from production design to show site
• Coordinate with the estimating team to create a budget while keeping track of all labor hours and work agreements for union employees
• Estimate show services from pre-sale to final invoice
• Compile project performance information, and audit project data to final invoicing for clients
• Schedule and participate in status meetings, ensuring effective communication of timelines, deadlines of deliverables, and pertinent details.

• Liaison between exhibitor services, operations, and account management
• Pre-show preparation including ordering supplies, auditing orders, and exhibitors lists
• Resolve internal and external issues with exhibitors and the show site team
• Assist in on-site order entry, invoicing, and problem-solving.