Maribeliz Ferrer
Bronx,NY
Summary
Experienced leader skilled in managing functional operations and projects, adept at problem-solving and driving organizational success. Known for stepping into roles and implementing positive changes swiftly. Utilizes training, monitoring, and morale-building techniques to enhance employee engagement and performance. Demonstrates a tenacious approach and strong attention to detail to achieve goals. Service-oriented and performance-driven with excellent organizational, multitasking, and problem-solving abilities. Proficient in organizational strategies, financial management, procurement, and contracting. Possesses expertise in logistical analysis, inventory management, and standardization. Thorough understanding of management, procurement, and acquisition regulations.
Overview
10
10
years of professional experience
1
1
Language
Work History
Program Manager
Platinum Edge Tutoring
09.2023 - Current
- Developed and implemented program strategies and initiatives to meet company goals and objectives
- Coordinated tutoring services for students, including scheduling sessions, matching students with appropriate tutors, and managing tutoring resources
- Recruited, trained, and supervised tutors to ensure they provided high-quality educational support to students
- Conducted regular evaluations of tutors' performance and provided feedback and support as needed
- Collaborated with the curriculum development team to ensure tutoring materials aligned with academic standards and student needs
- Monitored student progress and adjusted tutoring plans as necessary to meet individual learning goals
- Communicated regularly with students, parents, and school administrators to address concerns, provide updates, and gather feedback
- Maintained accurate records of tutoring sessions, student progress, and tutor performance
- Evaluated program effectiveness and implemented improvements to enhance student outcomes
- Stayed informed about educational trends, best practices, and industry developments to inform program enhancements
- Ensured compliance with company policies, procedures, and educational standards.
Senior Program Director
After School All Stars
01.2023 - 09.2023
- Articulate and implement the d strategic vision and leadership of the organization/department
- Oversee a significant portfolio of programs and related services
- Evaluate the effectiveness of programs to provide ongoing feedback
- Provide mentoring, guidance, supervision, and professional development to all leadership staff
- Help to promote and diversify funding
- Enhance the structure of the organization by staying abreast of developments in youth and education
- Play a key role in the overall development, strategic planning, service delivery, and management of the organization across multiple programs and departments
- Directly supervises a growing number of staff program directors and site coordinators
- Work closely with program staff to build their skills and confidence so that they can mentor, encourage, and motivate all staff
- Provide assistance and guidance on how to troubleshoot program and staff performance challenges
- Develop a team-based environment to motivate and inspire staff to work collaboratively toward vision and goal, by clearly communicating the organization/department vision, implementing yearly staff development plans, and mentoring
- Establish annual program, departmental and staff goals and objectives and track results against these goals as well as accountability protocols
- Participate in the budget development process and maintain a high level of fiscal responsibility
- Oversee the coordination, integration, and delivery of all programs, contracts, and related services, promoting collaborative relationships between program areas and ensuring that the expectations of funders, partners, constituents, youth, and other stakeholders are consistently met
- Develop and lead an organizational performance assessment process that collects and manages appropriate data and evaluates progress against programmatic, operational, and financial goals
- Mentor directors and coordinators on how to proactively engage in planning to improve program management
- Coordinate and analyze the appropriate data to inform the programmatic and operational decision-making process
- Determine staffing plans to achieve program goals and objectives and participate in hiring decisions for new program staff
- Analyze and assess programs based on data collected and implement corrective measures
- Extensive knowledge in the following databases: City Span, DYCD Connect, Ez Reports and FAMS database
- Prepare and submit an annual operational plan and budget to the Program Team for review and approval, manage effectively within this budget, and report accurately on progress made and challenges encountered
- Manage and oversee compliance to ensure a safe, warm, and high-functioning environment for staff and students
- Ability to creatively solve problem-solve and make and implement decisions quickly and soundly
- Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure, while maintaining high morale
- Ability to work with a wide range of people representing various backgrounds, levels of training, and career stages
- Ability to multitask, offering support to the department and other members within the organization
- Oversee the regulations and implementation from the Office of Children and Family Services (OCFS).
Assistant Director
Henry Street Settlement
09.2017 - 12.2022
- Responsible for program design and implementation, including registration for six different afterschool sites and three summer camps
- Responsible for staff recruitment, hiring, training, evaluation, and supervision of 10 full time and over 75 part time employees
- Developed and managed program budgets totaling over 3 million dollars
- Implemented a pre and post survey on Social Emotional Learning
- Used the data from the pre and post survey to determine the needs of the participants
- Worked with the Behavioral Specialist to implement behavioral plans and conduct periodic check ins with the child and their families
- Met with outside partners to design and create training 's on Social Emotional Learning for front line staff
- Monitored program operations for DOH compliance
- Managed funding from 21st Century Learning, DYCD, Expand Ed, Advantaged, and Extended School Day School Violence Prevention
- Met periodically with development to discuss funding opportunities
- Ensured that all my afterschool programs are meeting contractual obligations
- Provided after-school and camp services to over 700 participants throughout the year
- Conducted weekly site visits to ensure all programs were running efficiently and effectively
- Met weekly with full time staff to discuss programming and other items as necessary
- Worked with the employment department to host and participate in job fairs
- Worked with the employment department to place YAIPs in our afterschool programs
- Responsible for managing the SYEP coordinator during the summer
- Ensured Camp Henry met their goals for the summer; promoted and presented camp Henry to various schools in the Lower East Side
- Maintained a relationship with School Based Mental Health Team to ensure participants were receiving support as needed
- Established budgets and tracked expenses to drive operational efficiency
- Developed department performance goals and methods for achieving milestones.
Senior Director Tween/Teen Programs
Bronx House
07.2014 - 08.2017
- Oversaw four DYCD funded programs, and two fee-based programs during the school year as well as summer programs
- Responsible for the supervision of four full time Site Directors and over 60 part-time staff
- Established partnerships with High Schools throughout NYC to establish an internship/mentoring program
- Worked closely with Monroe College internship program and provided placements throughout Bronx House various departments
- Provided SAT courses to High School students, College Tours, College workshops for both parents and students
- Trained Site Directors in areas of recruitment, scheduling, staffing, and program design
- Met with Site Directors to establish quarterly goals and review overall program performance
- Assess and evaluate program quality through site visits and discussions with Site Director and school administrators
- Enforced Bronx House policies to ensure compliance with grant agreements and regulations mandated by after- school partners, e.g., DOE, DYCD, OCFS, DOH and other funding sources
- Shared contract mandates and expectations with program and support staff (e.g., Finance) upon award
- Coordinated and responded to all audit related activities by government agencies including VENDEX rebuttals, site visits and corrective action plans
- Prepared contract related correspondence and reports requested by government agencies or in response to policy regulations or changes
- Prepared and submitted city, state, and federal discretionary/ legislative funding requests
- Obtained, maintained and renew appropriate required licenses and certifications including but not limited to SACC, CAMIS etc
- Monitored attendance reports and followed-up on site issues related to attendance, enrollment, and contract compliance
- Oversaw fiscal management of programs, including analysis and completion of budgets, approval on expense reports and approving and issuing reimbursement to programs
- Provide financial projections by coordinating budget/forecast preparation; collecting, analyzing information; advising departments on the collection and analysis of data
- Assisted in the preparation of the annual budget and quarterly forecasts, including cash flow projections
- Worked proactively with program staff to understand needs and changes in the program's operations and initiate all budget modifications based on that discussion
- Developed fiscal strategies with accounting department
- Program evaluation, including exploring and establishing program impact based upon data collection, and management of reporting systems
- Set and managed master schedules for programs and projects.
Education
MPA - NON-FOR-PROFIT Management & Leadership
Walden University
01.2011
Bachelor of Arts - Marketing Management
Lehman College
Bronx01.2008
Skills
Project Management
Performance Evaluations
Data Collection
Budget Development
Performance Tracking and Evaluation
Training and Development
Fluent in Spanish
GOOGLE Suite
Microsoft Office 365
Quality Control
Community Outreach
Staff Training
Staff Management
Detail Oriented
Teamwork and Collaboration
Languages
Spanish
Full Professional
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Collaborated with team of 5 in the development of Educational Summer Traveling Program.
- Achieved additional funding through effectively implementing a new educational program.
- Documented and resolved Department of Health Violations which led to acquiring School Child Care Licenses for more than five programs.
Timeline
Program Manager
Platinum Edge Tutoring
09.2023 - Current
Senior Program Director
After School All Stars
01.2023 - 09.2023
Assistant Director
Henry Street Settlement
09.2017 - 12.2022
Senior Director Tween/Teen Programs
Bronx House
07.2014 - 08.2017
MPA - NON-FOR-PROFIT Management & Leadership
Walden University
Bachelor of Arts - Marketing Management
Lehman College
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