Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maribella Candoi

Bethesda,MD

Summary

Passionate and Dynamic Beauty Leader with demonstrated 10 +years of experience in the retail industry particularly in the Beauty and Cosmetic management industry. Proven track record of delivering exceptional customer service, building strong long lasting client relationships, and achieving revenue targets. Skilled and talented leadership with high levels abilities in Exceptional Customer Service , Coaching and Developmental of teams to perform quality service , ensuring quest satisfaction. Great Leadership abilities, Operation Sales , Marketing sales and Visual Merchandising . Strong abilities to build trusted long lasting relationships with businesses partners. Recognized for development of innovative events and spa packages resulting in increased bookings and retail sales . Dedicated to creating exceptional customer experience. Authorized to work in the US for any employer

Overview

14
14
years of professional experience
1
1
Certification

Work History

Department Beauty Manager

Saks Fifth Avenue Stores
08.2023 - 03.2025
  • Responsible for managing a team of 30 associates
  • Create and maintain a strong Selling and Service culture by providing excellent customer service
  • Analyzes on a weekly/monthly basis the department sales, expenses and trends, utilizing productivity reports, with the Regional Manager
  • Building long lasting and trustworthy relationships with merchandise vendors and business partners
  • Drives positive outcomes through objectives and measures & monitors progress & results successfully
  • Organize an build structural processes
  • Effectively facilitate training programs and communicate training needs
  • Get things done by engaging in high-level teamwork and flexing your interpersonal skills
  • Being an inspiration leader who can problem-solve and manage effectively
  • Being intuitive, analytical, and creative
  • Possess a mix of creative and strategic abilities
  • Communicating a positive, solution-oriented, and customer-focused mindset

Account Executive

L’OCCITANE Group
07.2020 - 08.2023

As an Account Executive at L'Occitane, I was responsible for managing and developing relationships with our retail and wholesale partners, driving sales, and ensuring the execution of L'Occitane's brand strategy in the marketplace. I utilized my strong background in sales, exceptional

communication skills, and passion for beauty and luxury products to excel in this role.

Customer Service Manager

Red Door Salon and Spa
05.2016 - 03.2020
  • Managed 30 staff and 5 outside vendors contractors
  • Designed a S5,000 marketing campaign that encompassed social media and local print ads
  • Launched a referral service that increased clientele by 10% and client retention by 25%
  • Expanded spa offerings to include spa packages and clients birthdays according to client feedback
  • Developed spa budget that reduced wasteful spending by 12%
  • Improved staff satisfaction at work by implementing team-building programs
  • Oversaw spa renovation across 3 months
  • Hired and trained 15 staff
  • Set annual financial goals, exceeding profit expectations by 11%
  • Established budgets for advertising, sales campaigns and promotional events
  • Performed accounting duties, including recording daily cash flow, preparing bank deposits, and generating financial statements
  • Responsible for the management of all salon personnel including (but not limited to) training, product knowledge and skills development, scheduling and recruitment, coaching and mentoring in achieving and exceeding the sales goals
  • Analyzes on a weekly/monthly basis the salon sales, expenses and trends, utilizing productivity reports, with the General Manager / Owner
  • Place and check-in supply orders timely and within budget; while ensuring not to exhaust needed supplies to service scheduled guests

Business Manager

Nordstrom
04.2011 - 05.2016


  • Achieve targeted sales plan and events sales plan
  • Plan, prepare and execute successful events conducive
  • Managed and develop staff on selling skills makeup and skin care applications
  • I was in charge of scheduling, motivation and educate business strategy
  • Rate the number 1 retail store sells in the Washington Dc Area / East Cost
  • Execute, The higher increase 04 /2015 Trend Show in the Region, goal was $ 9,000, me as the Manager assign for Lancome counter at Nordstrom did $15,000 for Lancome Cosmetics a $ 6,000 increase, beating the record in the Washington D.C region East Cost
  • I was assigned to manage supervise and train beauty advisors .

Education

Bachelor of Arts - Business

Montgomery College
Rockville, MD
05.2010

Skills

  • Leadership development
  • Coaching
  • Client service
  • Event planning
  • Team management
  • Retail management
  • Customer service
  • Communication skills
  • Merchandise presentation
  • Marketing
  • Sales management
  • Recruiting
  • Account management
  • Organizational skills
  • Microsoft Excel
  • Territory management
  • Time management
  • Store management

Certification

Esthetician License

Timeline

Department Beauty Manager

Saks Fifth Avenue Stores
08.2023 - 03.2025

Account Executive

L’OCCITANE Group
07.2020 - 08.2023

Customer Service Manager

Red Door Salon and Spa
05.2016 - 03.2020

Business Manager

Nordstrom
04.2011 - 05.2016

Bachelor of Arts - Business

Montgomery College
Maribella Candoi