Maribeth Alberty
Client Relations Specialist
Tulsa,Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Looking forward to establishing a successful, long-term career with a company which shares my vision to build a better, brighter, BEAUTIFUL today and tomorrow!
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Visual Display Coordinator
Mathis Brothers Furniture
Tulsa, OK
08.2021 - Current
- Inspired guests to discover solutions through compelling visual merchandising.
- Designed and maintained digital map of showroom floor, while providing feedback to engineers for software enhancements.
- Presented store update suggestions and layouts to management and stakeholders.
- Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
- Demonstrated respect, friendliness and willingness to help wherever needed
Sales Manager
Alberty's Family Store
Muskogee, OK
09.2019 - 08.2021
- Answered costumer questions, comments, or concerns both in store and online.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Established and cultivated solid business relationships with new or existing customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Marketing Coordinator
Mays Home Health
Tulsa, OK
06.2019 - 10.2019
- Developed ongoing relationship with patients, families, and hospital staff.
- Answered general marketing department inquiries by email, phone and mail.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Reviewed historical data and secure customer information to advise strategic campaign development
Learning and Performance Specialist
TTCU Federal Credit Union
Tulsa, OK
11.2016 - 12.2018
- Trained all levels of branch and call center staff.
- Develop Sales/Service Training program for branch and call center employees from the ground up.
- Created training for restructuring frontline positions company-wide.
- Identified issues, analyzed information and provided solutions to problems.
- Increased customer satisfaction by resolving issues.
Assistant Branch Manager/ Interim Branch Manager
Regent Bank
Tulsa, OK
01.2015 - 10.2016
- Managed and trained frontline employees regarding compliance with services and regulations.
- Developed customer service training programs.
- Collaborated with senior executives to promote new strategies for improving products and customer service.
- Coordinated performance and development plans for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Teller Supervisor
ONB Bank & Trust
Tulsa, OK
05.2013 - 01.2015
- Trained staff regarding referral techniques and ensure sales goals were met.
- Evaluated customer lifestyle to counsel customers on best products and services.
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Personal Banker
Chase Bank
Broken Arrow, OK
07.2011 - 04.2013
- Built and maintained client relationships.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Presented new and additional products and services to existing customers.
- Interviewed customers to obtain information needed for new accounts or loans.
Retail Sales Manager
Ann Taylor LOFT
Tulsa, OK
03.2010 - 11.2011
- Led successful retail sales team
- Advise customers as to which products suited their needs
- Direct staff in all areas including sales, inventory and customer service
- Mentor staff and assisted in handling difficult sales
- Perform various personnel duties such as job coaching and performance evaluations
- Assign daily duties to workers and created schedules.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales and Marketing Manager
Legend Marketing
Oklahoma City, OK
12.2009 - 02.2011
- Performed outside sales for the company representing AT&T as our client.
- Position required cold-calling (60-90 calls per day).
- Performance based compensation.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Gave benefit-oriented, polished presentations in order to drive revenue growth.
Recreation/Activities Counselor
KBA Summer
Talihina, OK
05.2000 - 08.2009
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor when needed.
- Planned, coordinated, and led a variety of activities for both small and large groups.
- Engaged with participants to create a fun environment.
- Led games, presented learning material, and instructed group activities.
- Built relationships with participants each week while performing different responsibilities on a daily basis.
Education
Bachelor's - Interpersonal and Organizational Communication
University of Oklahoma
Norman, OK 08.2007 - 12.2009
Associate - Theatre Arts
Eastern Oklahoma State College
Wilburton, OK 08.2005 - 01.2007
Skills
Interpersonal Communication
Timeline
Visual Display Coordinator
Mathis Brothers Furniture
08.2021 - Current
Sales Manager
Alberty's Family Store
09.2019 - 08.2021
Marketing Coordinator
Mays Home Health
06.2019 - 10.2019
Learning and Performance Specialist
TTCU Federal Credit Union
11.2016 - 12.2018
Assistant Branch Manager/ Interim Branch Manager
Regent Bank
01.2015 - 10.2016
Teller Supervisor
ONB Bank & Trust
05.2013 - 01.2015
Personal Banker
Chase Bank
07.2011 - 04.2013
Retail Sales Manager
Ann Taylor LOFT
03.2010 - 11.2011
Sales and Marketing Manager
Legend Marketing
12.2009 - 02.2011
Bachelor's - Interpersonal and Organizational Communication
University of Oklahoma
08.2007 - 12.2009
Associate - Theatre Arts
Eastern Oklahoma State College
08.2005 - 01.2007
Recreation/Activities Counselor
KBA Summer
05.2000 - 08.2009
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