Maribeth Juslin
Las Vegas,NV
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Central Scheduling Coordinator
Fyzical Therapy And Balance Center
11.2023 - Current
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Answers, records and responds to incoming calls requesting to schedule an Evaluation.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Communicate effectively through emails or notes to the scheduled PT's notification of cancellation, reason for cancellation and indicate if the patient has rescheduled.
- Enter patient payment into the EMR system ensuring accuracy for services provided and compliance.
- Reflects Company culture treating every client with the utmost courtesy and attention.
- Possesses superior interpersonal and communication skills, maintaining a positive and supportive work relationship with others.
- Assists with other medical office needs, including registering patients and ensuring compliance procedures are met.
- Adheres to Company policies and procedures at all times.
Administrative Assistant
Caloptima PACE
03.2020 - 08.2023
- Schedule, coordinate, reschedule and confirm patient appointments
- Verify patient information, prior exams and history, and thoroughly document necessary information in TruChart system
- Effectively manage follow up calls
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained confidentiality of patient records and health statuses.
- Communicated effectively with staff members of operations, and clinical departments.
- Communicate clearly and concisely with individuals from varying cultural backgrounds.
- Manage medical records with precision and accuracy upon request of MD to specialty providers.
- Monitor pending authorizations, medical clearance, and orders that require follow-up
- Scan referrals into system for calling and scheduling patients from work list.
- Processing dental claims, analyzing and validating Medi-Cal pricing, researches, adjusts, review services for accurate charges, utilizing billing code sets and or authorization guidelines as a reference
- Adjudicates dental claims for final review with executive directive at PACE for approval.
- Maintain and support a culture of compliance, ethics, and integrity to uphold PACE program mission
- Attentive and collaborative at clinic huddle and IDT meetings, reporting any participant needs during visits or need for appointment changes, to ensure our participants meet their goals.
- Initiate pre-op clearance within timely manner for pre-op requirements, communicating with case manager.
- Collaborate with Medical Records to upload medical reports in a timely manner
- Established overall goal of 90% or better in requisition completion
- Entrusted to handle confidential and sensitive situations in professional manner
- Demonstrated respect, friendliness and willingness to help wherever needed
- Trained and mentored new personnel hired to fulfill various roles
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Personal Care Attendant
Caloptima PACE
02.2017 - 03.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Conferred with supervisor to discuss patient condition and medical care to Day Center Supervisor
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Administered structured activities to socialize patients.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Scheduled patient appointments to meet treatment requirements and provide quality care.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Educated patients and families on exercises and proper body mechanics.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
Rehabilitation Aide
Genesis Rehabilitation Services
08.2016 - 02.2017
- Prepared patients for treatment by positioning, dressing or removing external supports.
- Assisted patients during ambulation to prevent injuries.
- Performed treatment procedures to improve patient's functioning.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Checked physical therapy supplies, assisting with ordering and restocking.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Monitored patient progress and reported changes to physical therapist.
- Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.
- Documented each patient case with updates in computer system.
Certified Nursing Assistant
Arcadia Gardens Retirement Asst. Living Facility
11.2011 - 02.2017
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
Assistant Escrow Officer
Bank Of America
01.2009 - 02.2010
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Forwarded title clearing documentation to title officer for approval.
Trustee Sales Assistant
Quality Loan Services
07.2007 - 01.2009
- Responsible for timeline compliance within the foreclosure processes
- Reviewing, updating and following up with client tracking systems.
- Restructured loans to provide options for eligible candidates following foreclosure.
- Prepared all notices of default as per terms of deed of trust on mortgage.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
Education
Associate of Science - Occupational Therapy Assistance
Santa Ana College
Santa Ana, CA06.2015
Bachelor of Arts - Business And Human Resource Management
National University College
San Diego, Ca05.1997
Skills
- Customer Service
- Patient Scheduling
- Strong Attention to Detail
- Organization and Time Management
- Excellent written and verbal communication skills
- Answering incoming calls in all job capacities
- Medical Documentation
- Authorization process and CPT Codes
- Computer Skills- Microsoft Office, MS Word, Outlook and Excel Spreadsheet, Teams
- Trouble Shoot
- Health Care Industry
- Policies, Procedures and Health Care Compliance
Timeline
Central Scheduling Coordinator
Fyzical Therapy And Balance Center
11.2023 - Current
Administrative Assistant
Caloptima PACE
03.2020 - 08.2023
Personal Care Attendant
Caloptima PACE
02.2017 - 03.2020
Rehabilitation Aide
Genesis Rehabilitation Services
08.2016 - 02.2017
Certified Nursing Assistant
Arcadia Gardens Retirement Asst. Living Facility
11.2011 - 02.2017
Assistant Escrow Officer
Bank Of America
01.2009 - 02.2010
Trustee Sales Assistant
Quality Loan Services
07.2007 - 01.2009
Associate of Science - Occupational Therapy Assistance
Santa Ana College
Bachelor of Arts - Business And Human Resource Management
National University College
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