Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Maribeth Keller

El Paso,TX

Summary

Dynamic professional with extensive experience as an Elementary School Secretary at YISD, excelling in confidential information management and customer service. Proven ability to enhance operational efficiency through effective budget management and collaboration. Skilled in Microsoft Office Suite, I prioritize tasks and foster teamwork to achieve organizational goals.

Overview

35
35
years of professional experience

Work History

Elementary School Secretary

YISD
El Paso, TX
08.1997 - 04.2025
  • Handled confidential information regarding students carefully and with discretion.
  • Provided administrative support to the principal by typing letters, memos, reports.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Greeted visitors and answered incoming calls in a professional manner.
  • Resolved issues with parents using active listening skills to de-escalate difficult situations.
  • Prepared purchase orders for school supplies and equipment.
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Communicated with parents, teachers and members of public with patient demeanor.
  • Oversaw school budget and submitted agenda items for approval.
  • Performed general clerical duties such as filing documents, photocopying materials.
  • Managed multiple calendars, expense reports, reimbursements and meeting preparation.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Maintained inventory of office supplies and placed orders when necessary.
  • Coordinated field trips including arranging transportation and obtaining necessary permissions from parents.
  • Responded promptly to inquiries from faculty members regarding school policies or procedures.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Corporate Travel Agent

Rio Grande Buck Rogers Travel
El Paso, TX
08.1990 - 01.1997
  • Booked hotel rooms, car rentals, and flights for company trips and conferences.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Maintained accurate records of all bookings and cancellations in order to track customer preferences.
  • Ensured compliance with company policies regarding safety standards while booking travel arrangements.
  • Managed travel documentation, ensuring all necessary passports and visas were obtained in a timely manner.
  • Booked flights, reserved hotels, and set up ground transportation for individual travelers and groups of different sizes.
  • Facilitated prompt resolution of any customer service issues that arose during their travels.
  • Stayed up to date on travel industry, policies and restrictions.
  • Created travel itineraries and made adjustments to meet client specifications.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Contacted airlines, hotels, transportation companies, and other service providers to resolve problems.
  • Monitored airline ticket prices to ensure customers received the best fares available.
  • Tracked client travel preferences and history to provide tailored travel advice.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Responded promptly to customer inquiries via phone or email in a professional manner.
  • Maintained relationships with travel partners and vendors.
  • Conducted destination research to offer clients insightful travel advice and recommendations.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Maintained up-to-date knowledge of travel advisories, visa requirements, and vaccination policies.
  • Fostered a positive and collaborative work environment, sharing travel tips and insights with colleagues.
  • Assisted with event planning by providing transportation services and hotel accommodations as requested.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Collaborated with other departments within the organization when needed.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.
  • Updated knowledge about new products offered by suppliers in order to provide better service.
  • Conversed with customers to determine destination, mode of transportation and accommodations.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
  • Attended trade shows and seminars related to the field of corporate travel management.
  • Processed payments through credit cards or other payment methods using secure online systems.
  • Developed personalized travel itineraries based on clients' preferences and budget.
  • Organized details and related paperwork for travelers.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Printed or requested transportation carrier tickets using computer printer system or system link to travel carrier.
  • Booked transportation and hotel reservations using computer or telephone.
  • Analyzed data related to past trips in order to identify trends or patterns among travelers.
  • Researched and recommended hotels that provided amenities appropriate to client needs.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

High School Diploma -

Burges
El Paso, TX
05-1981

Some College (No Degree) - Communication

EPCC
El Paso, TX

Skills

  • Confidential information management
  • Customer service
  • Travel coordination
  • Budget management
  • Office Administration
  • Calendar management
  • Accounting skills
  • Payroll administration
  • Initiative-taking
  • Microsoft Office Suite
  • Travel administration
  • Supply inventory control
  • Multitasking Abilities
  • Teamwork and collaboration
  • Report development
  • Sensitive material handling
  • Confidentiality and data protection
  • Interpersonal communication

Affiliations

  • Active in my church parish
  • Enjoy most animals
  • Married for 31 years

Accomplishments

  • 2019-2019 Support Employee for Edgemere International School
  • 2023-2024 Recognized by the Board for my outstanding work with a student with severe social anxiaty

Timeline

Elementary School Secretary

YISD
08.1997 - 04.2025

Corporate Travel Agent

Rio Grande Buck Rogers Travel
08.1990 - 01.1997

High School Diploma -

Burges

Some College (No Degree) - Communication

EPCC

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Maribeth Keller