MARIBETH WILSON
Tracy,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate with a history at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Program Director
Mission Hope Day Program - Dublin
05.2019 - Current
- Oversee daily operations of the adult day program while currently serving 75 clients with developmental disabilities, ensuring compliance with state and federal regulations.
- Screen, recruit, hire and train staff
- Develop and implement individualized activity plans tailored to meet the unique needs of each participant, fostering personal growth and social interaction.
- Supervising a team of 26 staff and admin team members, providing ongoing leadership, training, direction, mentorship, and performance evaluations to enhance service delivery for program operations.
Support Coordinator
Mission Hope Day Program - Dublin
01.2019 - 04.2019
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
- Worked with other departmental staff to answer questions and resolve problems.
Assistant Case Manager
Mission Hope Day Program - Dublin
04.2018 - 01.2019
- Contributed to staff training initiatives for continued professional development within team.
- Enhanced communication between clients, families, and service providers by maintaining accurate and up-to-date case records.
- Supported ongoing quality improvement initiatives within the department through participation in internal audits and evaluations.
- Assisted in the development of individualized service plans to address clients'' specific needs.
Administrative Assistant
Mission Hope Day Program - Dublin
01.2018 - 03.2018
- Answered multi-line phone system, routing calls, delivering messages, replying to emails, faxes, as well as scheduling meetings and events
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained petty cash logs, tracking facility expenses and reconciling discrepancies
Loan Processor
Pan American Bank
12.2016 - 01.2018
- Audited and Reviewed assigned daily loan document files to ensure accuracy and completeness for state specific requirements, discrepancies verifying due diligence, correct rates, terms, collateral, vehicle numbers, DMV title work and registration has been submitted to correct states.
- Draw loan docs for customers to sign, notarize and Federal Express by the end of the Business day. Logged, scanned, faxed assigned completed deals at the end of the day.
- Interacted closely with Internal Sales Representatives and Associates and outside dealers and customers via phone or email.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
Contract Analyst
Toyota Financial Services
05.2006 - 11.2016
- Reviewed Credit Packages for completeness, accuracy and compliance with State and Federal requirements and also input all information to our computer system and all forms signed.
- Accurately and efficiently entered required data to complete work flow process in order to Fund and Disburse of funds via ACH.
- Performed thorough evaluation of all contracts and documents to ensure proper disclosure to current Companies internal policies and procedures.
- Assisted in all incoming and outgoing calls from and to the dealerships with a variety of questions and concerns regarding rates, payments, conditions, payoffs, funded or unfunded deals and DMV issues.
Wholesale Clerk
Toyota Financial Services
07.2003 - 06.2006
- Processed and posted daily flooring inventory and Monthly Reserve Checks for the Wholesale dealers.
- Assisted in Auditing the Wholesale Dealerships Inventory at the dealerships as needed.
- Posted ACH payments and wire transfers.
- Assisted the Administrative Assistant duties as in posting checks internally and externally to Bank of America, car rental logs, monthly reserve reports.
Customer Service Collections Representative
Toyota Financial Services
11.2000 - 06.2003
- Responsible for inbound and outbound calls.
- Assisted Customers and analyzed solutions to resolve their delinquent accounts.
- Researched customer's history and account to skip trace and worked on aging accounts.
- Interacted with Internal and external customers and departments. Including Recovery Company.
- Processed and deposited checks remotely to Bank of America.
- Established rapport with customers through active listening and empathetic communication techniques.
Senior Discount Clerk
Toyota Financial Services
03.1998 - 09.2000
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring completion of each assignment.
- Prepped retail and lease credit packages for funding.
- Assisted Administration Assistant in ordering supplies and mail room functions
- Processed and calculated payments and payoff for customers and dealers
- Logged and entered new daily packages
Senior Credit Investigator
Toyota Financial Services
08.1997 - 03.1998
- Enhanced customer satisfaction through timely and accurate credit investigations for loan applications.
- Conducted non-complex investigations, recovery efforts and analysis.
- Verified References, employment verifications.
- Performed 5% of audit on current and funded loans.
- Sent out missing condition letters to dealers prior to funding.
Associate Underwriter
SAN FRANCISCO FEDERAL SAVINGS & LOAN
11.1993 - 12.1996
- Reviewed wholesale loan packages for completeness and entered into system, signed off on loan conditions, routed files for approval and exceptions.
- Strong communication skills with loan agents, brokers, borrowers, appraisers, title and mortgage insurance companies.
Construction & Wholesale Loan Accountant
San Francisco Savings & Loan
03.1990 - 09.1993
- Disbursed funds from construction loan accounts.
- Posted checks and journal entries.
- Processed accounts receivable and accounts payable
Loan Origination Administrative Assistant
San Francisco Savings & Loan
04.1986 - 02.1990
- Assisted Director of Sales on training sessions and promotional giveaway projects
- Provided confidential support for department managers with emails, memos, produced and created internal forms, prepared monthly production spreadsheets and commission reports.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system and converted files into microfiche system, entered data and completed other clerical tasks.
Education
High School Diploma -
Oceana High School
Pacifica, CA05.1984
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Regulatory Compliance
- Personnel Supervision
- Customer service experience
- Group and individual instruction
- Compliance Management
- Problem-Solving
- Critical Thinking
- Multitasking Abilities
Certification
- Adult Residential Facility Initial Certification Training Program (35 hours)
- Sexual Harassment for Supervisors Program
- Adult CPR First Aide Certified
- NCI CPI (Nonviolent Crisis Intervention) Training (13 hours)
Timeline
Program Director
Mission Hope Day Program - Dublin
05.2019 - Current
Support Coordinator
Mission Hope Day Program - Dublin
01.2019 - 04.2019
Assistant Case Manager
Mission Hope Day Program - Dublin
04.2018 - 01.2019
Administrative Assistant
Mission Hope Day Program - Dublin
01.2018 - 03.2018
Loan Processor
Pan American Bank
12.2016 - 01.2018
Contract Analyst
Toyota Financial Services
05.2006 - 11.2016
Wholesale Clerk
Toyota Financial Services
07.2003 - 06.2006
Customer Service Collections Representative
Toyota Financial Services
11.2000 - 06.2003
Senior Discount Clerk
Toyota Financial Services
03.1998 - 09.2000
Senior Credit Investigator
Toyota Financial Services
08.1997 - 03.1998
Associate Underwriter
SAN FRANCISCO FEDERAL SAVINGS & LOAN
11.1993 - 12.1996
Construction & Wholesale Loan Accountant
San Francisco Savings & Loan
03.1990 - 09.1993
Loan Origination Administrative Assistant
San Francisco Savings & Loan
04.1986 - 02.1990
- Adult Residential Facility Initial Certification Training Program (35 hours)
- Sexual Harassment for Supervisors Program
- Adult CPR First Aide Certified
- NCI CPI (Nonviolent Crisis Intervention) Training (13 hours)
High School Diploma -
Oceana High School
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