Hi, I’m
Marcia Bastian
Sunrise,FL
Summary
Accomplished and enthusiastic server/ worker who has a passion for working in a fast paced environment for over 20 consecutive years along with other professions such as caregiving, security customer service and so fourth.. Highly skilled in great communication, and management. Strong understanding of organizational boundaries & highly-decorated communicator with outstanding skill in complex-problem solving & conflict resolving allocation.
Overview
8
years of professional experience
Work History
Royal Casino Restaurant
Waitress
03.2023 - Current
Job overview
- Maintained a positive customer friendly attitude.
- Quickly reset and clean up tables after customers leave to enable speedy turnaround and guest flow.
- Worked in busy environments and managed to handle high volume orders.
- Memorized daily specials and large menus.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
Allied Universal SecurityFort Lauderdale
Security Guard D License
08.2024 - 01.2025
Job overview
- Monitored and authorized entrance and departure of vehicle, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infraction.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Investigated suspicious activity and reported findings to management.
- Reviewed security logs to ensure proper documentation was maintained.
- Enforced safety regulations and monitored access control points.
- Observed surveillance cameras for any suspicious activity or intruders.
Remain United as One IneFort Lauderdale
Social Media Manager
02.2022 - 01.2025
Job overview
- Managed social media outreach to promote volunteer opportunities and increased engagement.
- Assisted with special events and programs.
- Maintained a clean, neat, and operational facility to serve programs needs.
- Used strong interpersonal communication skills to convey information to others all while conducting needs assessments for community programs to identify gaps and areas for improvement.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Assisted in developing strategies for increasing followership and engagement rates.
Amazon
Customer Service Representative
03.2017 - 09.2024
Job overview
- Company Overview: Remote Location
- Work to resolve complex customer service issues while educating customers on problem-solving techniques and platform resources.
- Assist customers with the prompt placement of orders, refunds or exchanges.
- Remote Location
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
CaregiversMiami
Home Health Aid
07.2019 - 02.2024
Job overview
- Assisted client in their daily personal tasks, such as bathing or dressing.
- Helped organize a clients schedule and plan appointment for them.
- Arrange transportation to doctors offices or other outings.
- Preform housekeeping tasks, such as laundry, washing dishes, and vacuuming.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Participated in developing individualized care plans based on medical orders and assessments.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Organized and efficient
- Attention to detail
- Teamwork & collaboration
- Multitask abilities
- Problem-solving
- Positive attitude
- Customer service
Work Type
Full TimeGig WorkWork Location
On-SiteRemoteHybridTimeline
Security Guard D License
Allied Universal Security
08.2024 - 01.2025
Waitress
Royal Casino Restaurant
03.2023 - Current
Social Media Manager
Remain United as One Ine
02.2022 - 01.2025
Home Health Aid
Caregivers
07.2019 - 02.2024
Customer Service Representative
Amazon
03.2017 - 09.2024
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
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