Marica Roberson

Proven customer service expert from Comfort Inn Hotel, adept in problem-solving and teamwork. Enhanced guest satisfaction and team productivity through effective communication and time management. Skilled in multitasking and maintaining professional front desk operations, demonstrating reliability and exceptional people skills. Achieved significant improvements in guest retention and team cohesion. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

• OSHA Certified