Dynamic and results-oriented Retail Pharmacist with extensive experience at Rite Aid Corp, excelling in Medication Therapy Management and patient counseling. Proven track record in enhancing customer satisfaction and operational efficiency while leading teams. Bilingual and committed to fostering collaboration, ensuring compliance, and promoting public health through immunization initiatives.
• Accurately reviewed and processed over 300 prescriptions daily, ensuring full compliance with regulatory standards and prioritizing patient safety.
• Provide comprehensive patient counseling on medication usage, side effects, and drug interactions to promote adherence and informed healthcare decisions.
• Guide customers in selecting over-the-counter products and resolve medication-related inquiries to deliver exceptional customer service.
• Prescribe and counsel patients on hormonal birth control in alignment with state-approved protocols.
• Administer immunizations and contribute to public health through vaccine clinics and community outreach programs.
• Conduct Medication Therapy Management (MTM) and Comprehensive Medication Reviews (CMRs) to enhance therapeutic outcomes and medication safety.
• Maintain strict adherence to federal, state, and corporate policies, including proper handling and documentation of controlled substances.
• Supervise and mentor pharmacy technicians to ensure accurate dispensing, efficient workflow, and high-quality patient care.
• Train newly hired pharmacists on pharmacy systems, operational procedures, and service standards to foster consistency and excellence.
• Addressed patient concerns and resolved complaints professionally and promptly.
• Managed and mentored a team of pharmacy technicians and pharmacists, ensuring adherence to best practices and regulatory compliance.
• Maintained a clean, organized pharmacy workspace, adhering to sanitation guidelines for safe medication handling.
• Improved and maintained top customer satisfaction through accurate prescription services, patient counseling, and relationship-building.
• Fostered collaboration with healthcare providers to enhance medication therapy management.
• Coordinated immunization clinics, promoting public health within the community.
• Streamlined workflow using technology and effective task prioritization to increase operational efficiency.
• Led regular staff meetings to communicate updates, policies, and training opportunities.
• Monitored performance metrics and managed regulatory audits to uphold operational excellence.
• Managed medication inventory, maintaining optimal stock levels and minimizing overhead.
• Supported pharmacists in preparing, dispensing, and verifying prescription medications in accordance with legal and professional standards.
• Counseled patients under pharmacist’s supervision on proper medication use, potential side effects, and adherence strategies.
• Entered prescription orders, labeled medications, and selected appropriate products with a focus on accuracy and safety.
• Managed inventory by conducting stock checks, monitoring expiration dates, and supported multiple stores in preparing for state-required annual inventory.
• Collaborated with patients, healthcare providers, and insurers to clarify prescriptions and resolve medication-related issues.
SKILLS
Bilingual: English and Filipino
Customer Service
Medication Therapy Management
Immunization Administration
Birth Control Prescribing
Drug inventory management
Patient Privacy & Confidentiality
Quality Assurance & Compliance
Strong Attention to Detail
Team Collaboration & Leadership
Flexible, Compassionate, and results-oriented
Effective multi-tasking in dynamic environments
PROFESSIONAL DEVELOPMENT
Immunization Administration Certification
American Pharmacists Association
Basic Life Support Certification
American Red Cross
Hormonal Contraception Management and Prescribing
Accreditation Counsel for Pharmacy Education
Travel Health Consultation
Accreditation Counsel for Pharmacy Education