Administrative Coordinator
ADT Security Services
Chatsworth, CA
06.2005 - 01.2022
- Processes Patrol Contracts, including keeping monthly sales accruals
- Provided customer service
- Resolved Presidential disputes
- Helped sales Reps and officers resolving concern
- Resolved customer billing issue
- Processed cancellation request
- Maintain incident reports files and ensure incident reports are copied and distributed appropriately
- Acts Liaison with collection department and provides information concerning delinquent accounts
- Assist the Patrol Operational Manager with proactive client & proactive relation
- Handled & processed upgrade and downgrade inquiry
- Running HOA monthly report
- Issued fuel card for all units
- Responsible for collecting reviewing vehicle mileage logs
- Issued access card and deactivated employee’s access card
- Sending flyers, job posting to different school facilities
- Maintaining registration and insurance cards for all units
- Running and auditing gas card usage
- Assisting Manager with onboarding / orientation process to determine which employee needs additional training
- Checked all certification required by the Bureau of Security and investigated services
- Provide organizational overview
- Issued all the needed equipment
- Provide all relevant and necessary onboarding modules
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Compose and Types departmental correspondence
- Scheduled new hire Sales Reps and officers training in the field attending HOA board meeting & visiting clients
- Providing general administrative and clerical support
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.