Maricarmen Cuza
Ardmore,OK
Summary
Hardworking, detail-oriented, highly organized, and service-focused professional with over 28 years of experience in leading teams to optimize efficiency and improve productivity while supporting clients of diverse backgrounds. Willingness to take on added responsibilities to meet team goals. Strong history of managing a high-volume workload while meeting hard deadlines in a fast paced environment. Fluent Spanish speaker
Overview
28
28
years of professional experience
Work History
Child Welfare Specialist
Oklahoma Human Services
2023.02 - Current
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Assisted in over 20 placements of children into safe, nurturing foster homes by conducting comprehensive home assessments.
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Collaborated with multidisciplinary teams to ensure optimal service delivery for children and families.
- Developed strong relationships with clients, fostering trust and rapport to better support their needs throughout case process.
Service Coordinator
San Diego Regional Center
2020.01 - 2023.01
- Provided and managed overall service coordination to bilingual caseload of over 80 assigned clients.
- Participated in development, implementation, and coordination of Individual Program Plans (IPPs).
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Collaborated with various direct support agencies and families to assess situations, limitations, and issues to address client's needs.
- Managed high volume of client requests, ensuring timely and effective service delivery.
Program Coordinator
Community Interface Services
2017.11 - 2019.12
- Supervised and mentored 12 professionals and administrative personnel.
- Provided ongoing direction and leadership for program operations.
- Organized and supervised staff meetings with over 30 employees to increase delivery of client services.
- Assisted community resources for healthcare and mental health for over 110 clients.
- Collaborated with interdisciplinary teams to develop and implement over 110 individualized service plans for optimal client outcomes.
Company First Sergeant
United States Marine Corps
1996.06 - 2016.08
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines.
- Trained over 560 recruits in over three year period which resulted in becoming United States Marines.
- Used critical thinking to evaluate and solve problems during both peace and wartime operations.
- Facilitated training for 115 employees through daily mentoring, coaching, and regular performance appraisals.
- Collaborated with other units in joint training exercises to improve interoperability between diverse military functions.
Education
Master of Arts - Human Behavior
National University
La Jolla, CA05.2020
Bachelor of Science - Social Psychology
Park University
Kansas City, MO10.2017
Skills
- Analytical and Critical Thinking
- Active Listening
- Case Management
- Clients Rights
- Customer Service
- Highly Organized
- MS Office
- Planning and Coordination
- Service Delivery Optimization
- Teambuilding
- Time Management
- Verbal and Written Communication
Timeline
Child Welfare Specialist
Oklahoma Human Services
2023.02 - Current
Service Coordinator
San Diego Regional Center
2020.01 - 2023.01
Program Coordinator
Community Interface Services
2017.11 - 2019.12
Company First Sergeant
United States Marine Corps
1996.06 - 2016.08
Master of Arts - Human Behavior
National University
Bachelor of Science - Social Psychology
Park University
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