Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maricarmen De La Luz

Salt Lake City,Utah

Summary

Proven Operations Clerk at Instel Steel West, adept in Microsoft Office and exceptional organizational skills, significantly elevated customer satisfaction through efficient dispute resolution and operational excellence. Demonstrated teamwork by collaborating on projects, achieving department goals, and enhancing inventory management processes. Fluent in Spanish, excels in multitasking and maintaining confidentiality, contributing to a positive and productive work environment.

Developed strong organizational and multitasking skills in fast-paced office environment, seeking to transition into new field where these abilities can be leveraged. Demonstrates proficiency in data management and process optimization. Capable of quickly adapting to new challenges and contributing to team success.

Experienced with operational logistics and administrative support. Utilizes organizational skills to ensure smooth daily operations. Knowledge of data management, effective communication, and team collaboration to drive successful outcomes.

Overview

7
7
years of professional experience

Work History

Operations Clerk

Instel Steel West
03.2023 - 08.2024
  • Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
  • Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution – elevating customer experience levels significantly during interactions.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Supported inventory management efforts by accurately tracking stock levels and assisting with order fulfillment processes when needed.
  • Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
  • Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
  • Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the departmentunit.
  • Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadlinestargets.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.

Front Desk Agent

Extended Stay America
01.2018 - 01.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.

Receptionist Assistant

GS Marble & Granite
10.2017 - 12.2019
  • Resolved customer problems and complaints.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.

Education

High School Diploma -

Horizonte Instruction And Training Center
Salt Lake City
06-2016

Skills

  • Warehouse operations
  • Microsoft office
  • Operational excellence
  • Scheduling appointments
  • Client relations
  • Schedule management
  • Documentation processing
  • Invoice preparation
  • Accounting support
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Multitasking Abilities
  • Problem-solving
  • Organizational skills
  • Time management
  • Decision-making
  • Filing systems

Languages

Spanish
Native or Bilingual

Timeline

Operations Clerk

Instel Steel West
03.2023 - 08.2024

Front Desk Agent

Extended Stay America
01.2018 - 01.2021

Receptionist Assistant

GS Marble & Granite
10.2017 - 12.2019

High School Diploma -

Horizonte Instruction And Training Center

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Maricarmen De La Luz