Maricarmen Dominguez
Dallas,TX
Summary
Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Lead Hostess
Menas Tex Mex Grill Restaurant
11.2021 - Current
- Maintained organization and a steady flow environment.
• Keep track or cash, credit cards and reports by the end of the every shift.
- Resolved guest complaints promptly, maintaining high service quality and loyalty.
Supervisor
Auntie Anne's Pretzels
05.2019 - 11.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised daily operations to ensure consistent quality and service standards.
- Resolved customer complaints promptly, enhancing overall service satisfaction.
Education
High School Diploma -
Hillcrest High School
Dallas, TXSkills
- Exceptional communication
- Phone etiquette
- Team management
- Customer service
- Payment processing
- Problem-solving
- Warm and friendly
- Flexible and adaptable
- Reliable and trustworthy
- Attention to detail
- Time management
- Strong leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Hostess
Menas Tex Mex Grill Restaurant
11.2021 - Current
Supervisor
Auntie Anne's Pretzels
05.2019 - 11.2021
High School Diploma -
Hillcrest High School