Maricco D. Everett

• Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
• Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
• Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
• Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
• Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
• Collaborated with team members to achieve high levels of performance in demanding situations.

• Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
• Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
• Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
• Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.

• Complete night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversees night auditing of daily room occupancy and hotel revenue.
• Control cash and credit card payment transactions at front desk to successfully reduce errors.
• Generate and print daily financial reports to track hotel performance.
• Responds to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Handles all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to over 50 customer requests per day, offering excellent support and tailored recommendations to address needs.
• Provided ongoing guest service.
• Delivered prompt service to prioritize customer needs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

TAX & BOOKKEEPING SERVICES

• Prepares personal and business tax returns according to government guidelines
• Complete and file returns with tax departments at the local, state and federal level
• Review available data and compared against tax code to determine exemptions, deductions, and potential liabilities
• Oversee a team of tax professionals handling over 100 clients per year
• Train new employees on accounting principles and company procedures

MOVING SERVICES

• Loaded and unloaded trucks with customer possessions or merchandise weighing up to 500+ lbs.
• Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
• Arranged items at destination according to customer requests and instructions.
• Moved furniture and boxes using utility dolly and truck ramp.
• Followed verbal and written instructions to properly move and ship products.

• Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
• Employed effective time management when dealing with coordination and accountability around personnel and security assets
• Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
• Demonstrated commitment to public safety by patrolling events and well-populated establishments
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans