Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mariccruz Argueta

Lorena,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Office Staff Member

State Farm Insurance
Hewitt, TX
04.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant

Intertek PSI
Fort Worth, TX
02.2016 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.

Sales Manager

Allstate Insurance
Fort Worth, TX
07.2005 - 12.2011
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Education

High School Diploma -

Paschal High School
Fort Worth, TX
06.2003

Skills

  • Resource Coordination and Allocation
  • Office Equipment Operation
  • POS Inventory System Operation
  • Accounts Payable and Accounts Receivable
  • Confidentiality and Data Protection
  • Multitasking and Time Management
  • Employee Timesheet Processing

Certification

  • Licensed ;General Lines Property &Casualty - 2021 - present
  • Notary Public Commission; 2017 - present

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Office Staff Member

State Farm Insurance
04.2021 - Current

Administrative Assistant

Intertek PSI
02.2016 - 04.2021

Sales Manager

Allstate Insurance
07.2005 - 12.2011

High School Diploma -

Paschal High School

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Mariccruz Argueta