Marice Burrough
Highlands Ranch,USA
Summary
Motivated and hardworking individual with a Bachelor’s degree in Business Administration seeking a challenging and rewarding career opportunity. Dedicated associate with Management experience who desires and respects a teamwork environment. Demonstrates ability to easily transcend cultural differences, thrives in deadline-driven environment and is passionate about customer service.
Overview
6
6
years of professional experience
Work History
Operations Manager
24 Hour Fitness
05.2015 - 12.2019
- Ensure that the club delivers the mest guest and member experience
- Responsible for communicating and upholding company standards and leading by example
- Ensure that team members consistently exeute the basics in punctualtiy, dress code, friendliness and cleanliness
- Resolve member concerns and complaints in a professional manner
Sales Consultant
Ed Bozarth Chevrolet
01.2015 - 05.2015
- Provider of excellent customer service
- Customer follow-up, research new leads via telecommunications
- Demonstrating and delivering vehicles to customers
- Entering and maintaining customer information in the company database
Grocery/Produce Assistant Manager, Membership and Service Assistant Manager, Front End Assistant Manager, Hardlines Assistant Manager, Overnight Assistant Manager
Sam’s Club
07.2013 - 12.2014
- Quality assurance
- Make sure that all food is up to the company standard and dated correctly
- Receiving credit from supplier on any product that is not up to standard by taking pictures and working with the suppliers
- Checking reports on products that are selling successfully and those that are not
- Using reports to gain knowledge on how to properly merchandise products that may be more profitable for the club
- Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics
- Creates budgets for sales, expenses and wages
- Monitors club indexing, ensuring budgeted numbers are achieved and oversees department staffing levels are within company guidelines and standards
- Responsible for writing over 50 direct reports and weekly schedules
- Coordinates, completes, and oversees job-related activities and assignments, ensures membership growth and satisfaction
- Assisted and generated profit and loss statement explanation
- Increased member service experience with encouraging a positive work environment
- Weekly conference call duties
- Responsible for attending, reporting metrics, and sharing best practices for other clubs
- Responsible for club resets i.e
- Seasonal resets
- Making sure the club and merchandise flow correctly
- Maintained front end staffing planner along with overseeing staff breaks, lunches, register flow, balancing cash podium, and conducting of coaching system
- Provided register loans, opening and closing procedures
- Monitored front end and membership with a primary focus on customer service and sales
Education
Bachelor’s degree - Business Administration, Social Behavioral Sciences
University of Mary
Bismarck, North Dakota05.2013
High School Diploma -
Senior High School
Billings, Montana06.2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
24 Hour Fitness
05.2015 - 12.2019
Sales Consultant
Ed Bozarth Chevrolet
01.2015 - 05.2015
Grocery/Produce Assistant Manager, Membership and Service Assistant Manager, Front End Assistant Manager, Hardlines Assistant Manager, Overnight Assistant Manager
Sam’s Club
07.2013 - 12.2014
High School Diploma -
Senior High School
Bachelor’s degree - Business Administration, Social Behavioral Sciences
University of Mary
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