Marice Carson
Warner Robins,GA
Summary
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
School Bus Driver
Houses County Board of Education
Warner Robins, GA
09.2021 - 03.2026
- Operated school bus safely, ensuring timely transport of students to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Adhered to established routes, adjusting for traffic conditions and student needs.
- Monitored student behavior during transit, fostering a safe and respectful environment.
- Collaborated with school staff to address transportation-related issues effectively.
- Maintained accurate records of daily routes, student counts, and incidents as required by policy.
- Responded promptly to emergencies, utilizing training in first aid and crisis management techniques.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
Customer Service Representative
Walmart Neighborhood Market
06.2017 - 07.2020
- Assisted customers with inquiries, ensuring prompt and accurate resolution of issues.
- Processed transactions efficiently using POS systems to enhance customer experience.
- Maintained product knowledge to provide informed recommendations and solutions.
- Collaborated with team members to streamline operational workflows and improve service delivery.
- Managed inventory levels, restocking shelves to ensure product availability for customers.
- Handled customer complaints with professionalism, fostering a positive shopping environment.
- Trained new staff on customer service protocols and store procedures for consistency in service standards.
- Implemented feedback mechanisms to gather customer insights and enhance service strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Prepared nutritious meals adhering to dietary guidelines for children.
- Maintained cleanliness and organization of kitchen areas to ensure safety and efficiency.
- Collaborated with staff to accommodate food allergies and special dietary needs.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficient food storage practices to minimize waste and maintain freshness.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Cook/ School Age Teacher
Cherished Children Education Center
Warner Robins, GA
05.2015 - 07.2017
- Prepared nutritious meals adhering to dietary guidelines for children.
- Maintained cleanliness and organization of kitchen areas to ensure safety and efficiency.
- Assisted in menu planning, incorporating seasonal ingredients for balanced meals.
- Collaborated with staff to accommodate food allergies and special dietary needs.
- Trained new kitchen staff on food preparation techniques and safety protocols.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficient food storage practices to minimize waste and maintain freshness.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Business Management
Central Georgia Technical College
Macon, GAHigh School Diploma -
Houston County High School
Warner Robins, GA05.2017
Skills
Dependable and reliable
Awesome Communication skills
Safety-focused
Team Player
Timeline
School Bus Driver
Houses County Board of Education
09.2021 - 03.2026
Customer Service Representative
Walmart Neighborhood Market
06.2017 - 07.2020
Cook/ School Age Teacher
Cherished Children Education Center
05.2015 - 07.2017
Business Management
Central Georgia Technical College
High School Diploma -
Houston County High School