MARICEL DIVINCENZO
Richmond,VA
Overview
9
9
years of professional experience
Work History
F&B Supervisor
Drury Hotels Company LLC
07.2019 - Current
- FOOD AND BEVERAGE SUPERVISOR. TRAINER FOR ALL NFEW STAFF MEMBERS IN FOOD AND BEVERAGE POSITIONS. EFFECTIVELY MANAGE HOTEL OPERATIONS AS ACTING MANAGER ON DUTY WHILE
MAXIMIZING GUEST SATISFACTION BY ENSURING PROMPT AND ACCURATE SERVICE IN A FAST ENVIRONMENT. ORDER AND KEEP INVENTORY OF FOOD FOR COMP FOOD SERVICES. TRAINED IN PREPARING AND HANDLING FOOD, ORGANIZING INVENTORY, OPTIMIZING CUSTOMER RELATIONS. DIPLOMATIC IN ADDRESSING CUSTOMER CONCERNS AND RESOLVING ISSUES . CROSS TRAINED AT FRONT DESK. CURRENTLY IN (MIT) COURSE MANAGER IN TRAINING.
Breakfast Manager
Homewood Suite By Hilton
09.2022 - Current
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
- Streamlined ordering processes for greater efficiency in meeting customer needs during peak hours.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Breakfast Attendant
Embassy Suite Hotel
04.2018 - 03.2022
- Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
- Provided attentive service and proactively assessed guest needs.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Monitored dining room inventory and replenished as necessary.
Banquet Server
HILTON SHORTPUMP
01.2015 - 04.2018
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Education
No Degree -
J SARGEANT REYNOLDS
Richmond, VA01.2003
BBA - MAJOR IN ACCOUNTING
BAGIO COLEGES FOUNDATION
PHILLIPINES06.1989
Skills
CUSTOMER SERVICE
HOSPITALITY
DETAILL ORIENTED
COMMUNICATION SKILS
HARDWORKER
CREATIVE
DETERMINED
ATTENTION IN DETAIL
Timeline
Breakfast Manager
Homewood Suite By Hilton
09.2022 - Current
F&B Supervisor
Drury Hotels Company LLC
07.2019 - Current
Breakfast Attendant
Embassy Suite Hotel
04.2018 - 03.2022
Banquet Server
HILTON SHORTPUMP
01.2015 - 04.2018
No Degree -
J SARGEANT REYNOLDS
BBA - MAJOR IN ACCOUNTING
BAGIO COLEGES FOUNDATION