Maricel Florendo

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collect payments on delinquent accounts.
• Manage about 80 plus inbound/outbound calls per day

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Money handling
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Assisted customers by answering questions and fulfilling requests.
• Communicated with customers and team members to solve problems.
• Processed both cash and card purchases and returns.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
• Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
• Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
• Developed strong relationships with repeat customers through friendly service interactions.
• Trained team members on cash register operation and cash handling.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
• Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
• Quickly and accurately counted drawers at start and end of each shift.
• Operated POS cash register and equipment to collect payments.
• Increased customer loyalty and retention.
• Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
• Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
• Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
• Provided backup support during high traffic periods by stepping into cashier roles when necessary.
• Contributed to a positive work environment by proactively addressing conflicts among team members.
• Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
• Monitored areas for security issues and safety hazards.
• Streamlined cashier operations for improved productivity and reduced wait times.
• Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
• Conducted regular audits of register funds to minimize potential losses due to theft or error.

• Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
• Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
• Maintained a well-functioning filing system, conducting periodic audits to identify areas for improvement or discrepancies that required resolution.
• Supported team members, providing necessary documents and files for efficient decision-making processes.
• Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
• Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
• Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
• Expedited research efforts for staff members by efficiently locating requested files within the extensive database.
• Optimized information gathering and presentations with implementation of practical filing system.
• Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
• Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
• Streamlined administrative tasks such as photocopying, scanning, faxing, and binding materials as needed for meetings or presentations.
• Assisted in the coordination of special projects involving substantial documentation review, compilation, analysis, and presentation preparation.
• Optimized storage space utilization by regularly purging outdated files according to company guidelines and legal requirements.
• Enhanced document accessibility for colleagues by consistently updating digital filing systems.
• Continuously developed professional skills through relevant training sessions, workshops, and industry conferences, staying updated on best practices for effective document management.
• Sorted and classified documents into appropriate filing systems for increased traceability.
• Maintained log books and spreadsheets documenting file data and storage receipts.
• Examined, categorized, and sorted incoming documents.
• Managed sensitive or confidential files with attention to data security and storage policies.
• Assisted with data entry and administrative support tasks to help meet team goals.
• Monitored and updated filing systems to meet organization standards.
• Maintained physical and computer-based filing systems.