Hi, I’m
Maricel Huertas
Atlanta,GA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
11
years of professional experience
Work History
Flexport
Senior Operations Associate
03.2020 - Current
Job overview
- Single-handedly manage 15 - 20 enterprise accounts. Duties include keeping clients updated on top market updates, quoting, and strategically working with clients to solve all logistical issues. Serving as an extension to a client’s supply chain and building a long-lasting partnership.
- Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.
- Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
- Built relationships with external stakeholders to establish seamless operations.
- Enhanced team productivity by implementing training programs focused on skill development and collaboration.
- Optimized workflow efficiency with the introduction of standardized operating procedures and performance metrics.
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Managed project timelines, ensuring timely completion of tasks and meeting overall objectives.
- Facilitated communication between departments, fostering a collaborative work environment that improved overall business performance.
Worldwide Express
Freight Operations Manager – Southeast
11.2016 - 03.2020
Job overview
- Supervised and developed a team of 15. Coached the team daily by guiding and growing them professionally. Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Streamlined freight operations by implementing efficient processes and procedures.
- Improved customer satisfaction by promptly addressing concerns and resolving issues.
- Conducted regular performance reviews, providing constructive feedback to support staff development in freight operations.
- Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
- Boosted operational efficiency by regularly analyzing data, identifying areas for improvement, and implementing action plans.
- Collaborated with sales team to understand customer requirements and deliver tailored logistics solutions..
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Norfolk Southern
Operations and Service Support Manager
01.2013 - 11.2016
Job overview
- Supervised and developed a team of 10 employees. Mentored and evaluated team members performance.
- Enhanced customer satisfaction by streamlining service support processes and implementing effective communication strategies.
- Reduced response time for customer inquiries by developing efficient ticketing systems and improving workflow management.
- Managed cross-functional teams to ensure timely resolution of customer issues, resulting in improved customer retention rates.
- Implemented employee training programs to enhance technical skills and boost productivity within the service support team.
Education
Kennesaw State UniversityKennesaw, GA
Bachelor of Business Administration from Marketing
12.2013
Skills
- Workload Prioritization
- Operational Excellence
- Organizational Skills
- Problem Solving
- Cross-functional Collaboration
- Attention to Detail
- Process Improvement
- Customer Relationship Management
- Continuous Improvement
- Multitasking Abilities
Accomplishments
- Within my first year at Flexport, I was able to create a new implementation team for net new revenue clients. Goal was to successfully onboard clients and ensure initial trials ran smoothly before passing them over to an account manager.
- From the implementation team, was able to move into an Account Manager role to take on a client from the implementation phase onward. Within the first year was able to bring in $643K in ENR and be awarded air, ocean and trucking from the one client.
- While with Worldwide Express, started as an Operations Specialist I and with was promoted over time to reach my goal of becoming the Southeast Freight Operations Manager.
- Achieved recognition through being rewarded the ICE (Incredible Customer Experience) award in 2019 and 2020 with Worldwide Express.
Affiliations
- Live Music, Hiking and Trying New Restaurants/Food in the City
Languages
Spanish
Native or Bilingual
Timeline
Senior Operations Associate
Flexport
03.2020 - Current
Freight Operations Manager – Southeast
Worldwide Express
11.2016 - 03.2020
Operations and Service Support Manager
Norfolk Southern
01.2013 - 11.2016
Kennesaw State University
Bachelor of Business Administration from Marketing
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