Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Hi, I’m

Maricel Huertas

Atlanta,GA
Maricel Huertas

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.

Overview

11
years of professional experience

Work History

Flexport

Senior Operations Associate
03.2020 - Current

Job overview

  • Single-handedly manage 15 - 20 enterprise accounts. Duties include keeping clients updated on top market updates, quoting, and strategically working with clients to solve all logistical issues. Serving as an extension to a client’s supply chain and building a long-lasting partnership.
  • Streamlined operational processes by identifying inefficiencies and implementing strategic improvements.
  • Increased customer satisfaction rates through diligent monitoring of service quality and addressing client concerns promptly.
  • Built relationships with external stakeholders to establish seamless operations.
  • Enhanced team productivity by implementing training programs focused on skill development and collaboration.
  • Optimized workflow efficiency with the introduction of standardized operating procedures and performance metrics.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Managed project timelines, ensuring timely completion of tasks and meeting overall objectives.
  • Facilitated communication between departments, fostering a collaborative work environment that improved overall business performance.

Worldwide Express

Freight Operations Manager – Southeast
11.2016 - 03.2020

Job overview

  • Supervised and developed a team of 15. Coached the team daily by guiding and growing them professionally. Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
  • Streamlined freight operations by implementing efficient processes and procedures.
  • Improved customer satisfaction by promptly addressing concerns and resolving issues.
  • Conducted regular performance reviews, providing constructive feedback to support staff development in freight operations.
  • Increased on-time deliveries through proactive communication with clients, drivers, and dispatchers.
  • Boosted operational efficiency by regularly analyzing data, identifying areas for improvement, and implementing action plans.
  • Collaborated with sales team to understand customer requirements and deliver tailored logistics solutions..
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Norfolk Southern

Operations and Service Support Manager
01.2013 - 11.2016

Job overview

  • Supervised and developed a team of 10 employees. Mentored and evaluated team members performance.
  • Enhanced customer satisfaction by streamlining service support processes and implementing effective communication strategies.
  • Reduced response time for customer inquiries by developing efficient ticketing systems and improving workflow management.
  • Managed cross-functional teams to ensure timely resolution of customer issues, resulting in improved customer retention rates.
  • Implemented employee training programs to enhance technical skills and boost productivity within the service support team.

Education

Kennesaw State University
Kennesaw, GA

Bachelor of Business Administration from Marketing
12.2013

Skills

  • Workload Prioritization
  • Operational Excellence
  • Organizational Skills
  • Problem Solving
  • Cross-functional Collaboration
  • Attention to Detail
  • Process Improvement
  • Customer Relationship Management
  • Continuous Improvement
  • Multitasking Abilities

Accomplishments

  • Within my first year at Flexport, I was able to create a new implementation team for net new revenue clients. Goal was to successfully onboard clients and ensure initial trials ran smoothly before passing them over to an account manager.
  • From the implementation team, was able to move into an Account Manager role to take on a client from the implementation phase onward. Within the first year was able to bring in $643K in ENR and be awarded air, ocean and trucking from the one client.
  • While with Worldwide Express, started as an Operations Specialist I and with was promoted over time to reach my goal of becoming the Southeast Freight Operations Manager.
  • Achieved recognition through being rewarded the ICE (Incredible Customer Experience) award in 2019 and 2020 with Worldwide Express.

Affiliations

  • Live Music, Hiking and Trying New Restaurants/Food in the City

Languages

Spanish
Native or Bilingual

Timeline

Senior Operations Associate

Flexport
03.2020 - Current

Freight Operations Manager – Southeast

Worldwide Express
11.2016 - 03.2020

Operations and Service Support Manager

Norfolk Southern
01.2013 - 11.2016

Kennesaw State University

Bachelor of Business Administration from Marketing

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Maricel Huertas