Maricel Lema
Ferrietti Yachts
Port St. Lucie,FL
2
Languages
1
Certification
29
years of professional experience
Results-driven consultant with strong expertise in client relationships, problem-solving, and analytical thinking. Proven ability to deliver comprehensive solutions that enhance customer satisfaction and drive measurable outcomes.
Work History
Consultant
6 Years 7 Months- Evaluated vendor performance, ensuring alignment with quality standards and contractual obligations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Food and Beverage Manager
6 Years- Developed and implemented comprehensive food and beverage strategies to enhance guest experiences.
- Managed daily operations, ensuring seamless service delivery across multiple venues.
- Led training programs for staff, fostering a culture of excellence in customer service.
- Analyzed market trends to optimize menu offerings and pricing strategies.
Hospitality Coordinator
11 Years- Coordinated event logistics ensuring seamless guest experiences and operational efficiency.
- Managed vendor relationships to optimize service delivery and enhance guest satisfaction.
- Developed training materials for staff, improving service consistency and performance standards.
- Oversaw scheduling of hospitality staff, ensuring adequate coverage for peak periods.
- Identified and resolved customer complaints concerning food or lodging.
Food and Beverage Coordinator
4 Years- Coordinated food and beverage operations to ensure seamless service across multiple venues.
- Developed and implemented strategies to enhance guest experience and satisfaction levels.
- Managed inventory levels, optimizing supply chain processes for cost efficiency.
- Trained staff on operational standards and best practices in food safety compliance.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
Bachelor of Science - Interaction Design
Skills
Problem-solving
Attention to detail
Team leadership & development
Client relationships
Integrity and honesty
Issue resolution
Analytical thinking
Customer relationship management
Time management
Work Planning and Prioritization
Certification
- Licensed Real Estate Agent - 2005 to Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Consultant
Ferrietti Yachts
01.2020 - CurrentRead More
Food and Beverage Manager
Hakassan Group
01.2013 - 01.2019Read More
Hospitality Coordinator
Hard Rock Hotel
01.2002 - 01.2013Read More
Food and Beverage Coordinator
Mandalay Bay
01.1998 - 01.2002Read More
The Art Institutes
Bachelor of Science from Interaction Design
Read More